Hospitality Administrator

We are looking for a motivated individual to join our small team in a growing short-term rentals management business.

**Responsibilities**:

- Manage guest relations, including addressing enquiries and resolving complaints
- Coordinate maintenance requests and liaise with cleaning and housekeeping teams
- Advertise and market available properties to attract prospective guests
- Review, monitor and maximise the performance of the properties
- Generate new leads for marketing/sales funnel for prospective new guests and landlords
- Compile monthly performance reports and liaise with property owners
- Manage marketing/social media presence for the business

**Qualifications**:

- Previous experience in property management or hospitality is essential
- Sales and Marketing experience is essential
- Strong organisational skills with the ability to multitask and prioritise effectively
- Excellent communication and interpersonal skills for interacting with guests, landlords, and team members
- Proficient in data entry and office administration tasks
- Ability to upsell additional services or amenities to guests
- Detail-oriented with a focus on accuracy in record keeping and documentation
- Professional phone etiquette and customer service skills

**Salary**: £26,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Sandy (required)

Ability to Relocate:

- Sandy: Relocate before starting work (required)

Work Location: Hybrid remote in Sandy