Customer Service Advisor

1 month ago


Oldbury, United Kingdom Cousins Furniture Store Full time

**Responsibilities**:

- Professionally and effectively resolving all customer service issues following delivery
- Maintain company's core values, mission and reputation
- Analysing supplier performance
- Liaising with sales administration/ sales team
- Liaising with suppliers
- Order Processing on computerised system
- Arranging customer deliveries
- Negotiating financial settlements with Customers if requested/ authorised by a Senior Manager

**Key Skills**:

- The ambition to become a customer service champion
- Empathy
- Organisation
- Filing
- Keyboard / Typing
- Basic Microsoft Office (Word / Excel)
- Data Input
- Negotiation skills

**Annual Holidays**: 20 days + Bank Holidays

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£20,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Reference ID: Customer Service Advisor



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