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Probation Adviser

4 months ago

Luton, United Kingdom Citizens Advice Luton Full time

**Probation FBD Adviser**

Job pack

In this pack you’ll find:

- Our values
- 3 things you should know about us
- Overview of Citizens Advice and Citizens Advice Luton
- The role profile and job description
- Person specification
- Terms and conditions

**Want to chat about this role?**

**Closing Date: 12 noon on Monday, 21st August 2023**

Interviews to be held week commencing 28th August 2023

**Our values**

**We’re inventive. **We’re not afraid of trying new things and learn by getting things wrong. We question every idea to make it better and we change when things aren’t working.

**We’re generous. **We work together, sharing knowledge and experience to solve problems. We tell it like it is and respect everyone**.**

**We’re responsible. **We do what we say we’ll do and keep our promises. We remember that we work for a charity and use our resources effectively.

**3 things you should know about us**

**1. We’re local and we’re national**. We have 4 national offices and offer direct support to people in around 265 independent local Citizens Advice services across England and Wales.

**2. We’re here for everyone. **Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the problem, we won’t turn people away.

**3. We’re listened to - and we make a difference. **Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

**How Citizens Advice works**

Citizens Advice Luton is a charity and part of the national Citizens Advice network. We aim to provide the advice people need for the issues they face and improve the policies and practices that affect people’s lives. We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity and promote equality and challenge discrimination.

Last year we helped nearly 10,500 clients with nearly 43,000 issues. Our main enquiry areas are charitable support, debt, benefits and housing advice. Our debt team helped 1,300 families with nearly £12.8m of arrears of which £2.6M were for priority debts.

Our service makes a real contribution to the most deprived individuals and communities and we make a real difference to people’s lives.

Through our daily interaction with clients, we have a credible understanding of local needs. We use our data and insight to tailor our services, as well as help improve policies and practices locally.

Our Trustee Board is responsible for setting the strategy and budget for the organisation. Day to day responsibility for the running of the organisation is with the Chief Executive together with the Senior Management Team.

This is an opportunity to join a successful, forward thinking local charity and be part of a professional team of both staff and volunteers.

**Overview of Citizens Advice**

The Citizens Advice service is made up of Citizens Advice - the national charity - and a network of 265 local Citizens Advice members.

This role sits our network of independent charities, delivering services from
- over 600 local Citizens Advice outlets
- over 1,800 community centres, GPs’ surgeries and prisons

They do this with:  
- 8,700 local staff
- over 18,800 trained volunteers

Our reach means 99% of people in England and Wales can access a local Citizens Advice within a 30 minute drive of where they live.

**Job description**

**The role**

We are recruiting for 1.2 FTE advisers, ideally two part time roles but full time applicants will be considered. Full time hours are 37 hours per week over 5 days (Monday to Friday).

**Role profile**

**Assessing/Advice giving**
- Assess client’s problem(s) using sensitive listening and questioning skills, signpost clients appropriately to suit their needs, following agreed protocols.
- Identify key information about the problem including time limits, key dates and requirements for urgent advice or action (using the CitA public website, scripts and any other diagnostic tools as necessary).
- Assess and agree the appropriate level of service, taking into consideration the client’s ability to take the next step themselves, the complexity of the problem and the organisation’s resources.
- Refer clients appropriately (both internally and externally) to suit clients’ needs following agreed protocols, including making arrangements and informing clients of what to expect.
- Provide casework covering the full range of financial, benefits and debt advice for People on Probation.
- Research and explore options and implications so that clients can make informed decisions.
- Assist clients with other related problems where they are an integral part of their case.
- Act for the client, where necessary, by calculating, negotiating, drafting or writing letters and telephoning.
- Negotiate with third parties as appropriate.
- Ensure income maximisation through take up of appropriate welfare benefits and financial c