In-work Support Advisor

1 week ago


Cardiff, United Kingdom Itec Skills Full time

**Looking for a new career opportunity?**

At Itec our employees have access to several great benefits, including 30 days annual leave, health care scheme, 35 hours working week, discounts for retail and gym membership, bonus scheme, life insurance, employee of the month awards, length of service recognition and much more.

**In-Work Support Advisor**

Our In-Work Support Advisor will support participants in-work, those who have drop out of work and tracking of participants who have exited provision for a period of time.

**Salary Banding**: £24,500

**Location**:Covering Southeast Wales

**Contract type**:Full-time, permanent

**Working hours**: Contracted hours of work are 35 hours a week to be worked flexibly between the hours of 9.00 a.m. and 7.00 p.m. Monday to Saturday, based on business needs.

**What are the core responsibilities of this role?**
- Accountable for providing in-work support for participants in employment.
- Accountable for picking up any participants who drop out of work and re-engage them onto the Restart Programme.
- Accountable for tracking any participant who has exited the programme at month twelve for the tracking period of six months.
- Completing contractual tracking paperwork and monitoring activities where necessary
- Responsible for providing continuity of contact for the participant and to offer support to overcome any barriers to sustaining employment.
- Deliver performance against contractual retention Key Performance Indicators
- Responsible for the identification of personal support needs, including signposting to external support agencies, providing pastoral support and point of contact for any safeguarding issues.
- Accountable for developing coaching agreements with employers and reviewing progress.
- Responsible for establishing and maintaining excellent working relationships with employers and working in partnership with our Employer Engagement Team to help promote further opportunities for Restart participants.
- Completion of compliance and administrative tasks as required in an accurate, timely and efficient manner in line with the Restart contractual processes.
- To comply with weekly and monthly contractual procedures, requirements, and compliance standards
- Promote other Itec programmes as a positive progression opportunity for individuals e.g., Apprenticeships.

**What skills and experience are we looking for from potential applicants?**

**Essential**
- Experience of working with unemployed adults
- Experience of working within a Customer Service environment

**Desirable**
- Experience within training industry / DWP Sector

**Job Types**: Full-time, Permanent

**Salary**: £24,500.00 per year

Work Location: In person



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