Commercial Motor Claims Handler

6 months ago


Leeds, United Kingdom Direct Line Group Full time

At NIG, we’re the experts the experts turn to. We’ve got bags of experience in the commercial insurance game, providing an effortless broker-based insurance offering to businesses across the UK. Everything we do is consumer centric, rooted in flexibility, and designed to maximise efficiency.

Our Commercial Claims team in Leeds and Birmingham have exciting opportunities for Motor Claims Handlers on a part time (3 - 4 days per week), permanent basis. Working within a dedicated team of claims handlers and reporting into the team leader, you will play a key part in our commercial customers, claims journey. We offer a fixed working pattern Monday to Friday between the hours of 9am - 5pm, excluding bank holidays and weekends.

**What you'll be doing**:
This is a phone based role, with responsibility for actively handling the full life-cycle of Commercial Motor claims including validation, negotiation, fulfilment and settlement.

**What we're looking for**:
Do you have a background in handling Commercial Motor Claims and experience with delivering phenomenal customer service? Excellent claims handling is key to our success and this could be the opportunity for you to join one of the leading motor, home and small business insurers in the UK.

Desirable skills and abilities are:

- You will have to have previous motor claims experience
- You will be customer focused and able to build strong working relationships with key stakeholders - both internally and externally
- You will demonstrate a high attention to detail and the ability to gather accurate information
- You will bring knowledge of insurance principles, fraud and investigation

**Ways of Working**:
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. You'll be based out of either our Birmingham or Leeds office

Read our flexible working approach here

**Benefits**:
We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them:

- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more

You can also choose from lots of other flexible benefits that are designed to save you money and give you and your family added security and peace of mind.

**Life at Direct Line Group**:
Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG an inclusive place to work.

We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best working environment that we can offer. We know you're more than a CV, and the things that make you, you, can bring potential to DLG.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

LI-BB1

LI-Hybrid


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