Credit Controller

2 weeks ago

Bristol, United Kingdom Osborne Clarke Full time

We have an exciting opportunity for a Credit Controller to join our Finance team. Reporting into the Revenue Collections Manager, you will be responsible for the cash collections for key clients and mainly for the Intellectual Property team together with our Commercial department.

This is a permanent position, based out of our Bristol office, with some home working too.

**The role**

You will help maintain lockup at acceptable levels for those allocated practice groups, encouraging good billing and debt collection behaviour from partners and lawyers, including billing aspects such as WIP chasing, bill production and bill cancellations for your allocated practice groups where relevant to the main purpose.

**Key responsibilities**:
Reporting into the Revenue Collections Manager, this role will be responsible for assisting the whole team with their cash collections for key clients and to ensure clients are chased earlier enough plus looking after specifically the Intellectual Property team together with our Commercial department. Also cash allocation processes.

Specific responsibilities will include:

- To assist the team with their chasing
- To pro-actively remove obstacles in the way of payment by identifying key client gate keepers who can authorise payment
- Acting as a point of liaison between lawyer and client when a dispute or query is raised and assist with resolution at the earliest opportunity
- Awareness of client money held when contacting the client regarding settlement
- To assist the Manager and team in reaching target given by firm on cash collection each month
- The early identification of debt and WIP that is at risk, working with the Collections manager to ensure recovery
- To maintain accurate records of client contact on credit control software (ARCS)

Whilst you will have a particular focus (set out in 'Purpose of Job' above), you will assist with the following (non-exhaustive) list of tasks:

- Request processing bills, credit notes, bill cancellations & write-offs through billing team
- The allocation of money received and processing thereof
- Adding remittances to our ARCS software
- Working closely with our Cashier and Accounts Payable team for cash allocations and/or any queries resolved
- The provision of performance feedback on partners and other lawyers
- Ensuring that the client and matter records are accurately maintained
- Respond quickly and appropriately to requests and ensure that the relevant people are kept up to date on progress
- Carefully prioritise requests. Ensure that, if any non-standard work is undertaken, it does not negatively impact on provision of core services
- Play an active and constructive part in the team

**Policies and Processes**
- Comply with the Firm and Revenue Control team processes and, where required, assist with their development and implementation
- Contribute to the on-going process of policy development, review and maintenance as required
- Ensure awareness of Solicitors confidentiality rules and Accounts Rules

**Person specification**:

- An understanding of finance or credit control processes
- A person that enjoys different types of chasing and responsibility for any department or team with an individual target
- The ability to work collaboratively with colleagues across all aspects of the Revenue Control team's work and ensure that issues are addressed promptly, professionally, openly and constructively
- The ability to communicate and interact appropriately and constructively with clients and colleagues
- The ability to work with mínimal supervision and to identify and act on issues which need to be escalated
- The ability to assist with the design and implementation of policies and processes

**Salary and benefits**

We offer competitive salaries and generous benefits.

**For more information or to apply**

No agencies please.
- *Services in India are provided by a relationship firm_
- At _Osborne Clarke_ we value difference and encourage applicants from all social backgrounds, ethnicities, disabilities, gender identities, and sexual or romantic orientations. We want everyone to feel that OC is a place where you can be yourself and where you belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality._
- We support working families via a range of family and caring friendly policies and will accommodate flexible working where we can. We value the health and wellbeing of our people: for example, we're signatories to the Mindful Business Charter, have an active network of mental health champions and offer free initiatives and flexible benefits to all our people. _
- Being an inclusive employer is important to us. We have made a number of external commitments such as the Race Fairness Commitment and Women in Law Pledge, and are working with organisations like Stonewall to become a more inclusive employer. _
- Osborne Clarke is a Living Wage Employer, so we're c

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