Receptionist

7 months ago

London, United Kingdom Grosvenor Services Full time

The hours are 40per week Monday-Friday

**Responsibilities**:
Provide professional, warm welcome to all visiting clients and staff/contractors, delivering the highest standard of customer service and ensuring all are correctly signed in as per customer and the building landlord access and security protocols. Ensure, no access is given to unauthorized visitors or contractors. - Answer and direct phone calls, taking messages as necessary - Provide general administrative and clerical support - reports, time sheets, fire warden/first aiders - Report any hazardous situation/condition observed to customer through reporting system in place - Periodically monitor the CCTV to check customer office is kept safe and under normal operation. - Advice all guests and new staff/contractors based in the facility current HSE induction as appropriate. - Daily liaise, communicate and co-ordinate with the Service Delivery Team, all customer departments such as IT, Facilities, HSE management and staff to facilitate and improve service provision. Address and resolve issues affecting service delivery on a day-to-day basis. - Liaise with customer direct and landlord contracted service providers to ensure ongoing efficient and effective service provision in full compliance to HSE, Service Level Agreements and budgets. - Ensure the updating of Reception Manuals, SOPs and concierge portfolio services (hospitality and other services in the area like restaurants, taxis, etc) for site. - Support customer employees and contractors in the booking of services available in the London catalogue created for site. - Assisting with setting and re-setting of meeting rooms on customer floors. Undertake regular inspections on meeting rooms and liaise with other service delivery teams (IT, Facilities, HSE) or staff to keep them tidy and ready for use. - Liaise with Executive Assistants as per customer SOPs. - Control the safe and careful handling/delivery/storage (long and short term) of guest luggage and property. - Monitor the effective handover between other concierge and night security, checking that all reports are completed and actioned. - Complete required administrative functions (e.g. reports, time sheets, fire warden/first aiders list.

List:

- Maintain office supplies inventory and place orders when necessary - Assist with data entry and record keeping - Schedule appointments and maintain calendars - Handle incoming and outgoing mail and packages - Maintain a clean and organized reception area, inspect meeting rooms -Post Room services - General Office Support Services

Qualifications:

- IT Proficient, specific client bespoke system training will be given if necessary - Excellent phone etiquette and communication skills - Strong organisational skills with attention to detail - Ability to multitask and prioritise tasks effectively - Previous experience in an administrative or receptionist role is preferred - Typing speed of at least 50 words per minute

In line with section 8 of the asylum and immigration act 1996 no individual will be employed by Grosvenor Services unless they can provide original documents that prove their nationality and eligibility to work in the UK this applies to all job applicants.

Please note all successful applicants will have access to their own employee portal to view and print their payslips as we follow a “paperless” policy within our company.

Grosvenor Services is an Equal Opportunities employer

**Salary**: £30,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 2 years (required)

Work Location: In person

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