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Digital and Admin Support Lead

4 weeks ago

Benfleet, United Kingdom Primary Care Careers Full time

**About the Role**:
Benfleet PCN has an opportunity for a Digital and Admin Support Lead to join our busy practice support team, on a full-time basis for 37.5 hours per week. The post-holder will work within a MDT to support the PCN Manager and member practices of the Primary Care Network (PCN) to support delivery of projects and administration tasks. They will also support the improvement of patient access, quality and continuity of care, staff and patient satisfaction, and the efficiency and sustainability of general practice services.

The post-holder will work closely with the PCN manager in addition to the practice managers and staff at the PCN to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered. Furthermore, supporting the day to day operation of the PCN.

The post-holder will develop strong relationships with their local PCN practices and will support the planning and delivery of improvements that will provide benefits to patients and staff.

This role requires an ambitious and forward thinking individual, who is able to multi-task, work hard and maintain a high level of attention to detail when under pressure.

Please see attached for further information.
- Holds certificates for a C or 4/5 in GCSE English and Maths
- Experience of working in general practice with a good working knowledge of general practice systems (including IT, SystmOne, digital and BI tools), processes and procedures
- Experience of using GP IT systems
- Experience in completing a range of administration tasks
- Experience in effective prioritisation and organisation of different tasks
- Understanding of the Data Protection Act and UK GDPR
- Excellent communication and presentation skills
- Ability to work effectively under pressure, within strict time constraints and must be able to manage multiple projects in a fast-paced, time sensitive environment
- Willingness to learn, take constructive feedback onboard and implement. To be keen and interested in undertaking a data focused apprenticeship to further develop skills
- An interest in improving patient experience/care/safety through training from audits, quality improvement projects or guideline development
- Skilled in the use of SystmOne to an intermediate level
- Advanced Microsoft Office skills including Word, Excel and Outlook and provide training regarding these modules
- Attention to detail combined with the ability to extract key messages from analysis

**About Us**:
Benfleet PCN was formed in June 2019 with seven like-minded practices wanting to provide a joined up integrated service for our population. The PCN now includes 40 staff members, and we have been known as the accelerator PCN in Mid and South Essex. The PCN provides services for just under 48,000 patients across the patch.

Our PCN includes the following practices:

- Dr Khan and Partners
- St Georges Medical Practice
- The Hollies Surgery
- Essex Way Surgery
- P.A. Patel Surgery
- High Road Family Doctors
- Benfleet Surgery

We offer the following benefits:

- 21 days Annual Leave
- NHS pension option available
- Training/apprenticeship opportunities available
- Mentor/peer support

We are a friendly and supportive team that strive to achieve the best for our patients - we would love to welcome you.

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