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Fleet Insurance Claims Administrator

4 months ago

Walsall, United Kingdom South Staffordshire Plc Full time

**Fleet Insurance Claims Administrator**

Up to £23,000 per annum

Green Lane, Walsall (Hybrid - 3dpw typically in the office)

37 hours per week

Join South Staffordshire Plc as a Fleet Insurance Claims Administrator where you'll have the opportunity to manage your own accounts, so this is a great opportunity to step up for the right people.

**About Us**:
You may not have heard of South Staffordshire PLC but we’re the group behind South Staffs and Cambridge Water, Office Watercoolers, Onsite and SSI, all businesses that face into the Water and Utilities market. With over 2500 employees across the UK, you're not just doing a job; you're starting a career.

**The Role**:

- To record and report all motor insurance claims and notifications to the company approved insurers within 2 working hours of receipt of same.
- Keeping all records and documentation up to date for all motor fleet claims.
- Liaise with the company insurer to ensure all claims are handled in an effective and efficient manner.
- Liaise with the group company / driver to ensure all facts / documentation as gathered.
- Timely notification of total loss incidents to Fleet Services, Group Company and leasing providers.
- Ensure monitoring / cost control of the insurers approved repairer.
- Ensure accident repairs are monitored and coordinated in a timely manner.
- Attend quarterly claims meetings with insurers and brokers.
- Manage and build good working relationships with internal and external stakeholders.
- Regular communication with insurers, brokers, solicitors, approved repairers and group divisions.

**What You'll Need**:

- Customer Service skills and phone etiquette
- Experience within the Motor Industry is desirable.
- Proven experience within a customer service environment both face-to-face and telephone
- Excellent communication skills, both written and spoken, tailored to different audiences.
- Attention to detail to prevent errors and ensure accuracy.
- Professional attitude and demeanour.

**What You’ll Get in Return**
- A competitive salary up to £23,000, depending on your experience.
- Hybrid Working - 3dpw typically in the office.
- 25 days holiday + bank holidays, free on-site parking, on-site gym, on-site nursery childcare
- Professional development opportunities to enhance your skills and knowledge, ensuring your continuous growth.
- Company pension with employer contribution

**Salary**: From £23,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: Hybrid remote in Walsall