Service and Safety Assistant

4 weeks ago

Wilmslow, United Kingdom Marks & Spencer Full time

**Service and Safety Assistant - Foods (30 Hours)**
**This is a vacancy for the Handforth store.**

**Week 1**
**Sun-900-1700**
**Mon-1400-2200**
**Wed-800-1600**
**Fri-800-1600**

**Week 2**
**Mon-1400-2200**
**Tue-800-1600**
**Wed-800-1600**
**Sat-800-1600**

**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice

**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit

**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Wilmslow, CHESHIRE, ENGLAND;
Handforth

  • Health, Safety and Fire Advisor

    4 weeks ago

    Wilmslow, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 324873**Salary**: - £30,471- pro-rata- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- HMPPS Band 4**Contract type**: - Permanent**Type of role**: - Health and Safety**Working pattern**: - Part-time**Number of jobs available**: - 1Contents Location About...

  • Shop Assistant

    1 month ago

    Wilmslow, United Kingdom Go Local Extra Full time

    Overall Purpose of the Job As a sales assistant you will be expected to assist the management team in ensuring the store is operating effectively and to the highest standards by increasing sales, productivity and ensuring legal compliance with all policies and procedures. Maximize sales by delivering excellent customer service. Controlling costs and waste....

  • Shop Assistant

    1 month ago

    Wilmslow, United Kingdom Go Local Extra Full time

    Overall Purpose of the Job As a sales assistant you will be expected to assist the management team in ensuring the store is operating effectively and to the highest standards by increasing sales, productivity and ensuring legal compliance with all policies and procedures. Maximize sales by delivering excellent customer service. Controlling costs and waste....

  • Bail Information Officer

    1 month ago

    Wilmslow, United Kingdom Service Care Full time

    **Bail information officer** **Overview** Postholders will undertake a full range of work with defendants and stakeholders, utilising BIS processes and practice directions to produce quality, factual and objective reports in preparation for court hearings (Magistrate and Crown Courts) where release on bail is being considered. The job holder will work...

  • Bail Information Officer

    1 month ago

    Wilmslow, United Kingdom Service Care Full time

    **Bail Information Officer** **Overview** Postholders will undertake a full range of work with defendants and stakeholders, utilising BIS processes and practice directions to produce quality, factual and objective reports in preparation for court hearings (Magistrate and Crown Courts) where release on bail is being considered. The job holder will work...

  • Customer Assistant

    4 weeks ago

    Wilmslow, Cheshire East, United Kingdom Marks and Spencer Full time

    SummaryCustomer Assistant - Visual Merchandising Stylist - HandforthAll the detailsCustomer Assistant - Visual Merchandising Stylist - HandforthM&S Handforth is looking for a Visual Merchandising Stylist and this should be someone with a keen eye for window-dressing and mannequin styling and the ability to follow and interpret policy and seasonal guidelines...

  • Customer Assistant

    3 weeks ago

    Wilmslow, Cheshire East, United Kingdom Marks and Spencer Full time

    SummaryCustomer Assistant - Visual Merchandising Stylist - HandforthAll the detailsCustomer Assistant - Visual Merchandising Stylist - HandforthM&S Handforth is looking for a Visual Merchandising Stylist and this should be someone with a keen eye for window-dressing and mannequin styling and the ability to follow and interpret policy and seasonal guidelines...

  • Office Assistant

    6 hours ago

    Wilmslow, United Kingdom Lyme Design and Build Ltd Full time

    **Office Assistant** Lyme Design & Build are a well-established family run building company based in Wilmslow. We are looking to recruit an office assistant to help support the day to day running of the office. The position is for 20 hours per week, covering Wednesday, Thursday & Friday. (Alternative hours may be available) We can offer a competitive...

  • Advance Into Justice

    4 weeks ago

    Wilmslow, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 307605**Salary**: - £30,902**Job grade**: - Administrative Assistant**Contract type**: - Fixed Term**Length of employment**: - 2 years**Type of role**: - Operational Delivery - Other**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 20Contents Location About...

  • Advance Into Justice

    4 weeks ago

    Wilmslow, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 296515**Salary**: - £28,880**Job grade**: - Administrative Assistant**Contract type**: - Permanent**Type of role**: - Operational Delivery - Other**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 20Contents Location About the job **Benefits**: Things you...

  • Customer Services

    2 days ago

    Wilmslow, Cheshire, United Kingdom Fawkes and Reece Full time

    The company are a Five Star builder who have a requirement for a Customer Care Administrator to provide maternity cover over a 9 month period. The role - To assist and support the Customer Care Manager and Head of Customer Care in providing a high quality service to our customers, safely, professionally and within agreed or reasonable timescales. The...

  • Client Services Administrator

    1 month ago

    Wilmslow, United Kingdom CF30 Consulting (Independent Recruitment Consultancy) Full time

    Our client is a well-established and UK regulated independent financial advice practice dedicated to helping individuals and families achieve their financial goals. With a strong commitment to providing holistic and tailored financial solutions, they are seeking an IFA Administrator to join their dynamic team and contribute to our mission of delivering...

  • Laundry Assistant

    5 hours ago

    Wilmslow, United Kingdom Blackstone Global Full time

    Our client has openings for Laundry Assistant Full-Time, Days and Looking for **Wilmslow SK9 **applicants with prior experience in Healthcare Sector. **Job Details as Laundry Assistant**: - Job Type: Full-Time - Location**:Wilmslow SK9**: - Salary: 9.50 Pound per hour - Benefits: Competitive rates of pay, Excellent working environment, Assistance with...

  • Laundry Assistant

    5 hours ago

    Wilmslow, United Kingdom Blackstone Global Full time

    Our client has openings for Laundry Assistant Full-Time, Days and Looking for **Wilmslow SK9 **applicants with prior experience in Healthcare Sector. **Job Details as Laundry Assistant**: - Job Type: Full-Time - Location**:Wilmslow SK9**: - Salary: 9.50 Pound per hour - Benefits: Competitive rates of pay, Excellent working environment, Assistance with...

  • Restaurant Assistant

    1 month ago

    Wilmslow, United Kingdom Hoopers Department Store Full time

    **Hoopers Wilmslow** **Restaurant Assistant** **Part time/Full time role** We currently have a fantastic opportunity for a Restaurant Assistant to join Zest in our Wilmslow store. **About Hoopers** - A special place to discover inspiring fashion, accessories and beauty - Independently owned group of Department Stores, with strong family values at the...

  • Finance Assistant

    1 month ago

    Wilmslow, United Kingdom Page Personnel Full time

    Finance Assistant - Wilmslow Hybrid Working **About Our Client**: An exciting opportunity has arisen with a leading service sector company based in Luxury offices in Wilmslow due to continued growth and expansion. This company have made a number of recent acquisitions making it an excellent time to join the business. They offer and excellent work...

  • Assistant Psychologist

    1 month ago

    Wilmslow, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full time

    Health and Justice Services part of GMMH Specialist Service Care Group are looking to recruit a committed and dynamic assistant psychologist to work within the multi-disciplinary mental health team, which implements a stepped-care model to provide mental health and psychological care across HMP Styal. We are seeking a full-time Band 4 assistant psychologist...

  • Executive Assistant

    1 month ago

    Wilmslow, United Kingdom Burgh Recruitment Ltd Full time

    **Executive Assistant** **Location: Near Wilmslow** **Salary: £30,000 - £45,000 Depending on Experience** **Hours: Full time, In office** **Working as part of the team at an Appointed Representative of St. James’s Place Plc.** An excellent opportunity has arisen for a professional and adaptable Executive Assistant to work for a Multi Adviser Senior...

  • Customer Assistant

    6 hours ago

    Wilmslow, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Handforth **All the details** **Customer Assistant - Foods - Handforth** This is a Fixed Term Contract for a Foods Customer Assistant at the Handforth store. Contracted to 17.25 hours per week. Standard Rate of Pay at £12.00 per hour. **Working Pattern**: Sunday 14:00-20:00 Monday 16:00-22:00 Saturday...

  • Finance Assistant

    1 month ago

    Wilmslow, United Kingdom Page Personnel - UK Full time

    Finance Assistant - Wilmslow Hybrid Working **About Our Client**: An exciting opportunity has arisen with a leading service sector company based in Luxury offices in Wilmslow due to continued growth and expansion. This company have made a number of recent acquisitions making it an excellent time to join the business. They offer and excellent work...