Patient Adviser

The main responsibilities of the role are as follows:

- Ensuring the smooth running of the reception area, patient booking system, rota optimisation and initial triage of patients to the correct clinician in an appropriate timely way.

The purpose of the role is to:

- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

**Experience Knowledge and Skills**
- Computer literate
- Quick and accurate typing skills
- Good telephone skills
- High personal standards
- Effective communication and interpersonal skills
- Experience of working with the general public
- Understanding, acceptance and adherence to the need for strict confidentiality
- Logical approach to tasks and problem solving

**Desirable**
- Customer/public facing work experience
- Experience in primary care setting
- Use of EMIS Clinical system
- Excellent levels of accuracy and attention to detail, written and verbal

**Job Type**: Part-time
Part-time hours: 24 per week

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday
- No weekends
- Overtime

Work Location: One location

Application deadline: 15/04/2023