Spa Receptionist

Killeavy Castle Estate is seeking a Spa Receptionist for this hotel development.

**Role Objective;**

**Key Duties and Responsibilities;**
- Greet guests in a warm, friendly manner
- Answer any queries that guests may have on the treatments and the hotel
- Check in and out guests efficiently and quickly
- Make recommendations to enhance the guests Spa experience.
- Have a good working knowledge of all treatments that the spa offers and be able to explain them to the guests.
- Manage the Spa Reception desk including processing payments, taking Spa bookings and selling additional items that are complementary to the guests’ treatments.
- Answer telephone in a friendly, professional manner
- Promote and sell the Hotel's facilities at all times
- Ensure billing is correctly done to the agreed standards
- Deal with any guest complaints, queries and suggestions quickly and efficiently
- Handle all departmental floats as required, maintaining high levels of security
- Adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, and Cash Handling
- Effective communication with other employees to ensure the day to day business runs smoothly
- Ensuring the reception desk is manned at all times
- Other duties as requested by management
- Key Skills and Experience include;
- **Previous experience in a similar role in a 4/5-star property preferable**

*
- Minimum 1 years in a similar role
- Excellent customer focused manner at all times
- Proactive positive attitude
- The ability to communicate effectively at all levels
- A good eye for detail and a desire to take responsibility, through to resolution, for issues and concerns generated by our guests
- Flexibility with working hours is essential
- Strong PC Skills/MS Office

Schedule:

- 8 hour shift

Work Location: In person