Housing Operations Officer

2 days ago


Bedfordshire, United Kingdom Fox Morris Group Full time

Are you a **Housing Operations Officer**

looking for a new opportunity? I am working with **Central Bedfordshire Council**

**6+ month ongoing**
- The role holder will take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams.
- In most cases, the role holder will be the responsible point of contact for the customer, providing a clear channel of communication and preventing further dissatisfaction.
- Other duties include:

- Negotiation with and influencing others/stakeholders in a way that achieves the best outcomes/decisions. This will include discussions to understand all aspects of a complaint.
- Undertakes activities to assist with planning improvement actions and ensuring they are implemented, assisting with implementation.
- Liaising with other Council services in respect of issues raised during complaint investigations, including the Council’s Legal Service, Finance, Highways, Public Protection and Community Safety.
- Responsible for ensuring data and records are accurate to aid management and strategic decision making. The role is responsible for communicating with a wide range of Housing teams to help ensure that complaints are properly investigated and used to help improve services to customers.

If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV.

We regularly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.

**Salary**: £20.00-£21.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Bedfordshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Complaint handling: 1 year (required)

Work Location: In person

Reference ID: hoo



  • Bedfordshire, United Kingdom Park Avenue Recruitment Full time

    A local authority in Bedfordshire is hiring a Housing Reviews Officer - you will be an experienced and motivated candidate in carrying out statutory reviews, under Section 202 of the Housing Act 1996. You are required to have detailed knowledge of part VI and VII of the Housing Act 1996 (as amended). This is a 3-month contract, and you will have to attend...


  • Bedfordshire, United Kingdom Park Avenue Recruitment Full time

    A local authority in Bedfordshire is hiring a Housing Reviews Officer - you will be an experienced and motivated candidate in carrying out statutory reviews, under Section 202 of the Housing Act 1996.You are required to have detailed knowledge of part VI and VII of the Housing Act 1996 (as amended).This is a 3-month contract, and you will have to attend the...


  • Bedfordshire, United Kingdom Park Avenue Recruitment Full time

    A local authority in Bedfordshire is hiring a Housing Reviews Officer - you will be an experienced and motivated candidate in carrying out statutory reviews, under Section 202 of the Housing Act 1996. You are required to have detailed knowledge of part VI and VII of the Housing Act 1996 (as amended). This is a 3-month contract, and you will have to attend...


  • Bedfordshire, United Kingdom Myshon Limited Full time

    **Regional Housing Officer Job Description** **Post**: Regional Housing Officer Ideally located around Luton/Bedford **Department**: MYSHON **Hours**:Full-time (40 hours) **Salary scale**:Up to £29K plus mileage £0.45 per mile **Location and Setting**: Southeast **Reports to**: Housing Director **Works with**: Externally: work with local authorities,...


  • Bedfordshire, United Kingdom Park Avenue Recruitment Full time

    About the RoleWe are seeking an experienced and motivated individual to join our team as a Housing Reviews Officer. This 3-month contract will involve carrying out statutory reviews under Section 202 of the Housing Act 1996.You will be required to have detailed knowledge of part VI and VII of the Housing Act 1996 (as amended). If you live in the area or can...


  • Bedfordshire, United Kingdom Rent Connect Housing Ltd Full time

    We are a large property company based in Luton providing housing to local authorities across London and the home counties. Due to our continued expansion, we have an immediate opportunity for a property maintenance officer to cover Luton and surrounding areas permanently. Working in our maintenance department, and alongside our property managers, you will...


  • Bedfordshire, United Kingdom Park Avenue Recruitment Full time

    Housing Expert Sought for Local Authority RoleWe are seeking an experienced Housing Reviews Officer to join our client's team in Bedfordshire. This is a 3-month contract with a competitive salary range of £35,000-£45,000 per annum.About the RoleThe successful candidate will be responsible for carrying out statutory reviews under Section 202 of the Housing...

  • Income Officer

    10 hours ago


    Bedfordshire, United Kingdom Venn Group Full time

    **Housing Income Officer** Agency Ref: J63641 We are currently recruiting for an Income Officer on a temporary basis for 3 months, with the possibility of extension. It's covering a patch in either the home counties e.g. Hertfordshire and Bedfordshire (you'll be paid £0.45p per mile for expenses) and you will be able to be home based for any admin...

  • Performance Officer

    4 weeks ago


    Bedford, Bedfordshire, United Kingdom Paradigm Housing Group Full time

    Are you adaptable, a natural problem solver, and passionate about providing excellent customer service? At Paradigm Housing Group, we put our customers at the heart of everything we do. We’re looking for enthusiastic and motivated individuals to join our Customer and Neighbourhood Team on a 6-month fixed-term basis, working across 30 hours per week (or as...

  • Rework Operator

    4 days ago


    Bedfordshire, United Kingdom wild recruitment Full time

    **Reworks Operator, ongoing temporary opportunity in Kempston.** Wild Recruitment are currently looking for Rework Operators to work for one of our clients based in Kempston, Bedford in an on-going temporary opportunity. Our client is the UK leading designer and supplier in what they do who are committed on deliveringa first class service. They have...

  • Housing Surveyor

    3 weeks ago


    Bedford, Bedfordshire, United Kingdom Stonewater Full time

    Home Based, c overing the East with properties predominately in Bedford, Central Bedfordshire and Milton Keynes. Stock condition surveys are a core function for ensuring Stonewaters vision is delivered and that our homes are safe, warm and secure. This is a new and fantastic opportunity for housing and property professionals to be part of a brand-new team,...

  • Demand-Led Customer

    4 weeks ago


    Bedford, Bedfordshire, United Kingdom Paradigm Housing Group Full time

    Are you adaptable, a natural problem solver, and passionate about providing excellent customer service? At Paradigm Housing Group, we put our customers at the heart of everything we do. We’re looking for enthusiastic and motivated individuals to join our Customer and Neighbourhood Team on a 6-month fixed-term basis, working across 30 hours per week (or as...


  • Bedfordshire, United Kingdom Grand Union Housing Group Full time

    Would you thrive in a job that is making a real difference to people’s lives in your region? **Some of your main responsibilities will include** - Investigating and drafting responses to MP letters for Executive Director of Operations - Ensuring all notes on complaints, service failures and feedback are accurate, so any escalations can be easily dealt...

  • Property Inspector

    7 months ago


    Bedfordshire, United Kingdom Rent Connect Housing Ltd Full time

    We are a large property company based in Luton providing housing to local authorities across London and the home counties. Due to our continued expansion, we have an immediate opportunity for a property inspector to join our dynamic team on a permanent basis. Working in the inspector and procurement department you will ideally have 1 year of experience in...

  • Office Manager

    6 days ago


    Bedfordshire, United Kingdom FS1 Recruitment - Marketing, Digital & Creative Recruitment Full time

    **Office Manager - 3 month contract to start asap** **Location**: Bedfordshire/Hybrid Our reputable client, based in Bedfordshire, is seeking an experienced office manager/senior administrator join their welcoming team on a temporary basis in this varied role. **Key Responsibilities**: - Support the daily operational activities of the team to ensure a...


  • Dunstable, Bedfordshire, United Kingdom Paradigm Housing Group Full time

    Are you a skilled Building Surveyor looking for your next challenge? At Paradigm Housing Group, we’re on a mission to provide safe, high-quality homes while building vibrant communities. Our Surveying Services Team plays a crucial role in ensuring the safety, sustainability, and improvement of our 16,000+ properties across the South East. As a Building...

  • HR Officer

    2 days ago


    Bedfordshire, United Kingdom Venn Group Full time

    **HR Administrator** **Recruitment Agency Reference: 7174350** Venn Group is currently representing one of our clients in the Healthcare sector, based in Bedfordshire, to source an experienced HR Administrator. This is a three month temp-to-perm role, paying £11.75 per hour + holiday pay This is a largely remote role, but you will need to be able to work...


  • Dunstable, Bedfordshire, United Kingdom Amazon TA Full time

    Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and...


  • Dunstable, Bedfordshire, United Kingdom Amazon TA Full time

    Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and...


  • Bedfordshire, United Kingdom Investigo Full time

    Investigo have partnered with a not for profit organisation to support them with the recruitment of a Service Charge Officer position covering 12-18 months maternity leave. This is a fantastic opportunity for someone looking for experience so they can progress their career. **Key Responsibilities** - Continuously reviewing processes and procedures and...