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Forest of Dean Foodbank Adviser

3 weeks ago


Forest of Dean, United Kingdom North and West Gloucestershire Citizens Advice Full time

**The role**

Referrals to the Foodbank in the Forest of Dean area have increased over the last

few years. This role is funded by Forest of Dean Foodbank to provide an advice service to foodbank clients who live in the Forest of Dean area. The service will ordinarily be delivered face to face at the foodbank with some home visit appointments if needed.

This role will be line managed by Citizens Advice but will also have progress

reporting requirements to the Foodbank.

**Role profile**

**Advice giving**

Interview clients using sensitive listening and empathetic questioning skills to

allow clients to explain their problem(s) and empower them to set their own

priorities.

Adherence to all safeguarding and confidentiality processes and protocols as

needed by both Citizens Advice and the Foodbank.

Use the Citizens Advice AdviserNet website to find, interpret and communicate

the relevant information.

Research and explore options and implications so that clients can make informed

decisions.

Issue food vouchers to clients in accordance with Trussell Trust criteria and

processes.

Act for the client where necessary by calculating, negotiating, drafting or writing

letters and telephoning.

Negotiate with third parties such as statutory and non-statutory bodies as

appropriate.

Ensure that all work conforms to the organisation’s office manual and the Advice

Quality standard as appropriate and in accordance with the policies and practices

of the Trussell Trust

Ensure that work reflects and supports the Citizens Advice service’s equality and

diversity strategy.

Maintain detailed case records using Casebook for the purpose of continuity of

casework, information retrieval, statistical monitoring and report preparation.

**Research and Campaigns**

Assist with research and campaigns work by providing information as

appropriate.

Alert clients to research and campaign options.

Professional Development

Keep up to date with legislation, policies and procedures and undertake

appropriate training.

**Administration**

Attend relevant internal and external meetings as agreed with Citizens Advice

line manager.

Attend progress meetings with Food Bank manager to keep communication open

and update on issues, as needed.

Prepare for and attend supervisor session/team meetings/staff meetings as

appropriate.

Use IT for statistical recording of information relating to research and campaigns

and funding requirements, record keeping and document production.

Supply data to Forest of Dean Foodbank to meet their

project reporting requirements, in accordance with GDPR. This may include (but

is not limited to) number of clients managed, geographical data, success rate

and outcomes. Anonymised case studies will also be needed to support

reporting.

Keep accurate timesheets, where required.

Ensure all work conforms to the organisation’s systems and procedures.

**Other**

Complete required training to comply with quality assurance processes.

Keep up to date with changes related to generalist advice work.

Carry out any task that may be within the scope of the post to ensure the

effective delivery and development of the service.

**Person specification**

Ø The ability to commit to and work within, the aims, principles and policies of Citizens Advice service

Ø Certificate in Generalist Advice work, or equivalent qualification or equivalent level of experience and skill.

Ø Experience of 1-2-1 generalist advice, including Debt, Welfare rights, housing and employment advice

Ø Sensitive listening and questioning skills to understand the needs of others and maintain professional non-judgemental attitude.

Ø Experience of efficiently and effectively managing a mixed case load including closing cases in a timely manner.

Ø Ability to work on own initiative, prioritise work, meet deadlines and deliver results.

Ø Ability to deal tactfully and effectively with internal and external stakeholders.

Ø Flexibility and willingness to work as part of a diverse team.

Ø Understanding of the issues affecting society and their implications for clients and service provision.

**Desirable experience**:
Ø Recent experience of benefits advice giving in Citizens Advice or similar advice setting.

Ø Ability to advise in debt and other social welfare issues.

Ø A thorough understanding of the issues involved in interviewing and working with clients, and in particular vulnerable people.

Ø Proven ability to work well in a busy, pressured environment, work as part of a team but also able to work without direct support and supervision at times.

Ø Experience of explaining complex information to clients and checking accuracy of calculations.

Ø Good understanding of social welfare law enquiry areas

Ø Ability to represent clients at Tribunal hearings or willingness to undertake training to do so.

**Job Types**: Permanent, Full-time

**Salary**: £22,200.00-£25,200.00 per year

**Benefits**:

- Casual dress
-