Live Chat Customer Service Representative

5 months ago


Maidstone, United Kingdom Ideal Response Group Full time

**Live Chat Customer Service Representative**

**Location**: Bearsted, Maidstone, OR Fully Remote considered.

**Job Type**: Full-Time, Monday to Friday

**About Us**:
Ideal Response is a leading provider of specialist cleaning and disaster restoration services. We are committed to delivering exceptional service to our clients and are looking for a dedicated Live Chat Customer Service Representative to join our team.

**Key Responsibilities**:

- Monitor and respond to incoming live chat inquiries on the Ideal Response website.
- Engage with customers in a friendly and professional manner.
- Collect and accurately record customer contact details.
- Schedule follow-up calls with the customer service team.
- Multitask effectively to manage multiple chat sessions simultaneously.
- Maintain up-to-date knowledge of our services to provide accurate information to customers.
- Utilise our CRM system, Salesforce, to log interactions and track customer information.

**Requirements**:

- Excellent written English skills.
- Ability to multitask and manage multiple conversations at once.
- Experience with CRM systems, particularly Salesforce, is highly desirable.
- Strong attention to detail and organisational skills.

**What We Offer**:
Competitive base salary of 22k -25k DOE and the opportunity to earn bonus.

Full training provided

A supportive and dynamic work environment.

Free on-site parking

Free use of on-site gym

Opportunities for professional growth and development.

**How to Apply**:
If you are enthusiastic about customer service and meet the above requirements, we would love to hear from you. Please send your CV and a cover letter detailing your relevant experience and we will arrange a call to discuss things further.

Join Ideal Response and be a part of a team that values excellence and customer satisfaction
- **Ideal Response is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**_

Pay: £22,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site gym
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Maidstone, ME14 3LY



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