Ward Clerk

We are seeking to recruit 3 part-time ward clerks to join our existing team within Medicine & Emergency Care.

The successful post holders will be based at The Northumbria Emergency Care Hospital and will provide day to day admin support to the wards. Shift working is required between the hours of 0800-2000, 7 days per week including all bank holidays on a pro rata basis with weekends 1:3.

To undertake reception duties for multi disciplinary teams including answering the telephone and relaying messages to clinical staff.

To undertake general office administration duties including filing, using Mediviewer to retrieve medical notes and information, scanning & handling post.

Excellent communication skills and awareness of confidentiality.

Booking patient transport.

To provide a reception service, acting as first point of contact on the telephone or face to

face, for patients, visitors and other healthcare professionals.

To facilitate good communication with other wards and departments involved in patient

care or ward/departmental functioning

To input data regarding all admissions, transfers and discharges onto Patient

Administration System.

To provide an efficient administration and clerical service to ward staff, visitors and patients

Person specification

Essential

Previous experience of office or reception duties

Excellent communication skills, particularly telephone manner

Knowledge of Patient Administration System for admissions, transfers and discharges gained through in-house training and induction

Knowledge of pathology and x-ray systems to access reports gained through in-house training and induction

Good organisation and time management skills

Good customer care skills

Able to work with minimum supervision and show initiative

Computer literate

Understand Data Protection Act and the need for confidentiality

Able to work as part of a team

**Qualifications**:
Desirable

ECDL

Basic life support skills

NVQ in Customer Care

Knowledge of software packages such as word and access/excel