Trade Counter Sales Assistant

1 month ago

Chorley, United Kingdom Plumbase Full time

This role is to actively work as part of a team to provide our customers with a knowledgeable, friendly and dependable service whilst optimising branch sales and profit. Covering all areas of the branch where needed including administration,sales counter, showroom, warehouse and yard (where applicable).

General/Administration:

- Support all colleagues in working as one team to ensure the branch operates efficiently and effectively.
- Ensure that company policies are followed at all times.
- Act as an advocate for the Plumbase brand.
- Liaise with suppliers where necessary.
- Actively identify own training needs.
- Actively safeguard against theft of company goods or property by being security conscious at all times.
- Complete administration duties as assigned.
- Prepared to fully support the branch at the yearly stock-take.
- Willing to be flexible in duties undertaken.
- Perform any other duties as may be deemed necessary or as may be required.
- Able to handle the heavy lifting requirements of the role.

Sales/Trade Counter
- Build rapport with customers through excellent customer service, understanding their requirements and ensuring that the correct products are supplied; as a result, securing the most profitable quotes and on-going business.
- Use product knowledge to identify sales opportunities, offering advice and solutions to customers, therefore maximising profitable sales.
- Process orders and payments in a timely manner.
- Always look for opportunities to enhance the sales and customer experience through continuous improvement.
- Maintain a clean, tidy and well merchandised counter area in line with company standards and ensuring a tidy working environment at all times; both at the front and back of the branch in line with health and safety guidelines.

Warehouse/Yard
- To provide an efficient, timely and dependable delivery service.
- Be responsible for ensuring orders are correctly loaded onto the delivery vehicle in line with health and safety procedures; and proper documentation is completed prior to departure in order for the goods to be tracked.
- Receive and check off deliveries to the branch, highlighting any anomalies and ensuring correct, secure and timely storage of all deliveries in line with health and safety guidelines.
- Ensure that the warehouse is kept tidy at all times, that stock is clearly identifiable and that low stock levels are highlighted to the branch management.
- Ensure that the forklift/van/lorry is used, driven and maintained in an appropriate and courteous manner in line with legislation, health and safety guidelines and company policy.
- Report any vehicle defects immediately to the Management Team.
- Experience of working in a sales and/or customer service environment.
- Strong customer service skills and able to build rapport.
- Enthusiastic, flexible, resilient attitude with a willingness to undertake a variety of tasks.
- Able to deal with constantly changing priorities.
- Able to work on own initiative, with a “can do” positive outlook even when under pressure.
- Excellent communication and team working skills.
- To be tidy and organised with an eye for detail.
- Confident interacting in person and over the phone.
- A positive can do attitude and able to self-motivate.
- Experience of working in a Merchants.
- Forklift Licence preferred but not essential.

**Salary**: From £23,500.00 per year

**Benefits**:

- Company pension
- On-site parking
- Profit sharing

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- Merchant sales: 1 year (required)
- Plumbing, Heating and Bthroom Sales: 1 year (required)

Work Location: One location

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