IT Solutions Specialist

6 months ago

Newcastle upon Tyne, United Kingdom Mott MacDonald Full time

Work as part of a team to ensure the delivery of the products and services within the Productivity Applications, with an emphasis on the ServiceNow service.
- Key Duties and Responsibilities:- 3. To take ownership of selected products and services within the Productivity Applications Team portfolio and develop long-term strategies for those products and services.
- 4. To take ownership of selected products and services within the Productivity Applications Team portfolio and develop short-term enhancement opportunities for those products and services.
- 5. Proactively seek out information from the ServiceNow Community to ensure that we are aware of the roadmap for the ServiceNow product suite.
- 6. Ensure compliance with Mott MacDonald standards, policies, and regulations. To work effectively with the Change Manager to ensure change does not happen outside of the Change Control process.
- Preferred office locations - UK - Newcastle

**Knowledge, Skills and Experience**

Essential: - In-depth experience of working in an IT Service Desk or Applications team- Broad knowledge of Productivity Applications, especially ServiceNow components, including but not limited to:

- IT Service Management
- IT Operations Management
- IT Asset Management
- ServiceNow DevOps
- IT Workflows
- Employee Workflows- Experience of IT service management processes

Desirable: - Good experience in a Productivity Applications team as part of a multinational organisation- Experience of ServiceNow, in particular:

- Architecture
- Licensing
- Permissions
- Data segregation- Experience of ServiceNow modules, in particular:

- Incident
- Task
- Problem
- Change- Membership of the ServiceNow Community or similar vendor organization
- Experience in product or service ownership
- Basic Project Management skills
- Basic Business Analysis skills
- Application development skills
- ServiceNow certifications

Personal Attributes:
- Excellent English communication skills - verbal and written.
- Excellent interpersonal skills.
- A motivated team player to work as part of the team to meet deadlines.
- Superior analytical, evaluative, and problem-solving abilities.
- Logical and analytical approach to problem solving and finding solutions.
- Ability to multi-task and prioritize when under pressure with proven track record in achieving SLAs.

Formal Education & Certification:
- A relevant degree or equivalent or a BE/B Tech/MCA from a reputable institute is desirable
- MCSA or MCSE or relevant certification in Microsoft Office 365 is desirable
- Business Analysis Diploma or equivalent is desirable
- PRINCE 2 Foundation level is desirable
- ITIL V3 foundation is desirable

**Job Profile**
- Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practise and technology to all areas of our business specifically designed for our global reach.
- 
- We are an equal opportunity employer and value diversity at our company. We do not discriminate, and take positive steps to create an inclusive culture.

**Other Information**

**Equality, diversity and inclusion**
We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.-
**Agile working**
At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust.**More about Mott MacDonald**
We’re a global engineering, management and development consultancy.
- Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities.
- A fundamental part of this is respecting each person’s differences and striving to meet their needs.
- Our values: progress, respect, integrity, drive, excellence

**Job Ref**
- 66536BR

**Recruiter Contact**
- Nikki George

**Country**
- United Kingdom

**Region/State**
- England - North East

**Discipline**
- Information technology

**Sector**
- Corporate Services

**Website Region**
- Europe and Central Asia

**Website Sector**
- Corporate services

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