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Retail Sales Assistant

4 months ago

Sudbury, United Kingdom Perrywood Garden Centre & Nurseries Ltd Full time

**Retail Sales Assistant**

**Full-time (working 4 week days plus working every Saturday)**

**About Perrywood Garden Centre & Nurseries Ltd**

Perrywood is an independent, family-owned garden centre and nursery run by the Bourne Family. Both our Tiptree and Sudbury centres are surrounded by beautiful countryside, and we have exciting development plans for our Sudbury site. Our mission is to offer a memorable garden centre experience; delivering wow customer service and giving our employees and customers, a reason to smile.

We are looking for cheerful individuals with proven retail experience who can take responsibility for specific product areas; driving sales and delivering excellent customer service.

**Rewards and Benefits**

Hourly wage (Paid time and a half at weekends and bank holidays).

In addition you will receive the following benefits:

- **Discount **- From the start of your employment you will receive 10% discount on specific items. Following a successful probation period the discount increases up to 20% discount on specific items and after one years service up to 40% discount on specific items. (some exceptions apply)
- **Annual Christmas bonus**
- **Part-uniform provided**
- **Employee Assistant Programme** - a confidential personal and professional support service available to all employees and their immediate families 24/7, 365 days a year.
- **Training & development**, as required. We have an e-learning scheme called GROW, and also take

part in other training with product suppliers and external trainers
- **Company sick pay** - following a successful probation period employees are entitled to 10 days paid sickness (part-time pro rata)
- **Access to our Retail Discount Scheme** - savings on retailers including Tesco, Pizza Express, M&S, Waitrose, Argos, Apple, Currys PC World, Thomas Cook and 100’s more
- **Workplace pension**
- **Free parking**

**Key duties**
- Take responsibility for distinct product areas, in terms of stocking up, cleanliness and driving sales through excellent customer service
- Work closely with display merchandiser and supervisor to create eye-catching displays and stock up around product groups and seasonal hooks e.g. Christmas, Easter, Halloween
- Delivering excellent customer service, confidently answering customer queries face to face and on the telephone
- Operating the till system (EPOS - electronic point of sale), processing cash and card payments
- Labeling and pricing
- Maintaining stock levels in selling areas and merchandising
- Helping customers with enquiries, finding products etc.
- Being friendly, polite and helpful to customers at all times
- Ensuring health and safety duties are met
- Taking customer orders
- Annual stock take and on-going stock maintenance e.g. theft prevention, breakages, returns
- This is not an exhaustive list and you are required to be flexible in your approach to carrying out your duties.

**Your capabilities**
- You have good verbal communication skills, and are confident in dealing with members of the public
- You are able to follow instructions from your manager and can work on your own initiative

**Requirements**:

- Experience of working in a retail environment is essential
- Knowledge of standard retail procedures such as merchandising and stocking up, customer service, cleanliness and health & safety is essential
- You’ll need to work four week days, plus a weekend day
- You’ll need to work most bank holidays, but will be given a day’s holiday in lieu
- Ability to lift and carry e.g. stocking up, lifting objects to scan in at the till
- Good communication and customer service skills essential

**Job Types**: Full-time, Permanent

**Salary**: £9.65-£9.90 per hour

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 8 hour shift

Application question(s):

- Due to our rural location and limited access to public transport your own transport is preferred

**Experience**:

- Retail sales: 1 year (required)
- Retail Shop Assistants & Till Operators: 1 year (required)
- customer service: 1 year (required)

Work Location: One location