Receptionist

3 days ago

Cannock, United Kingdom The Royal Wolverhampton NHS Trust Full time

Job Advert - Out Patients Receptionist

Part time position-22.5 hours

This is an exciting opportunity within the Out Patients Department at Cannock Chase Hospital, part of the Royal Wolverhampton NHS Trust. We are a busy multi-specialised department catering for upwards of 1000 patients per week. You will have excellent customer service skills and be committed to providing a first class service.

Using your own initiative, you will be able to respond to queries within and outside of the organisation, with a professional manner to patients, relatives and staff. You will present a professional and polite attitude at all times.

You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems PAS and basic Microsoft packages

Working as part of the Outpatient team you will be responsible for greeting patients at reception, checking and updating personal details, while maintaining patient confidentiality. Using PAS, you will arrange follow-up appointments and update details accurately and efficiently. You will have excellent communication skills to deal appropriately with enquires, both by telephone and in person.

You will be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

This is an exciting opportunity within the Out Patients Department at Cannock Chase Hospital, part of the Royal Wolverhampton NHS Trust. We are a busy multi-specialised department catering for upwards of 1000 patients per week. You will have excellent customer service skills and be committed to providing a first class service.

Using your own initiative, you will be able to respond to queries within and outside of the organisation, with a professional manner to patients, relatives and staff. You will present a professional and polite attitude at all times.

You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems PAS and basic Microsoft packages

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