Service Operator

4 weeks ago

Swansea, United Kingdom Graham Group Full time

**About The Role**:
**At GRAHAM, we’re not just one of the UK’s leading Total FM providers - we’re also a trusted University partner, committed to enhancing the student experience for the next generation of leaders, thinkers and entrepreneurs. Your varied, and valued, contribution will help us create a hassle free environment for our clients and Engineers on their individual contracts. Energised by continued growth, and boasting an annual turnover in excess of £1bn per annum, we’re committed to investing in our people and creating the conditions for them to excel. If you are an experienced Service Operator with an appetite to succeed, we want you to join our team**

**Location: University of Swansea**

**Hours Per Week: 37.5 hours, Mon-Fri**

**Job Type: Permanent, Full-Time**

The Service Operator will be responsible for:

- Allocating works orders to directly employed maintenance team and / or supply chain.
- Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures.
- Report back to clients and contract staff on job progress and completion - produce reports.
- Uploading and amending asset information as held in the Control Hub database
- Operating paper based systems as necessary to compliment the operating software including back-up systems.
- General administration duties as and when required.
- Provide cover on various sites throughout NI & GB as and when required
- Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with GRAHAM ISO management systems and Quality Control procedures

**About You**:
Essential

1. Demonstrate a minimum of 1 years previous experience in a similar service role

2. Previous experience in a busy office environment

3. Competent IT skills to include Microsoft Outlook and Excel

Desirable

1. Experience in service systems software

2. Previous experience in facilities management industry
- Please note that Applicants will not be expected to meet any (or all) of the desirable criteria to be considered for interview. Desirable criteria will _
- A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request._
- Access NI Privacy Notice can be viewed at_
- : _
- AccessNI Privacy Notice | Department of Justice (justice-ni.gov.uk)_

**About Us**:
GRAHAM FM is a subsidiary of the GRAHAM Group. At GRAHAM FM, we’re not just one of the UK’s leading Total FM providers - we’re also a trusted partner, committed to enhancing the experience and making the lives of our clients’ easier.

Energised by continued growth and boasting an annual turnover in excess of £948m per annum, we’re committed to investing in our people and creating the conditions for them to excel.

We deliver fully integrated facilities management services across the UK and Ireland. The core disciplines we offer are:

- Building Fabric and Mechanical & Electrical (M&E) Maintenance Services
- Projects and Minor Works
- Compliance Services
- Fire and Security Services
- Energy Services
- Traffic Management

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