Treatment Coordinator
2 weeks ago
**What’s the first thing you notice about someone? If you said their eyes.. stop it, you flirt If you said their smile then keep reading for your perfect job opportunity.**
With more than 15 years of serving the community and getting to know our patients, Remarkable Smiles is one of Derby’s top rated Dental Practices and we’ve still got so much more to give. It’s not all about teeth with us, our vision also includes helping the local community - from sponsoring football teams to handing out coffees to the homeless. **So, if you’ve been looking for a workplace with soul then we’re looking for you too**
Remarkable isn’t just how we define our work ,it’s how we establish our teams and we’re looking for a dedicated Dental Receptionist to thrive and excel with us. **Whether you have dental experience or not, we want to hear from you.**
**Treatment Coordinator**
Listening to what our patients need and providing quality care for everyone that comes through our practice doors means we can offer treatments that can have life changing effects.
From teeth whitening to straightening through to veneers and dental implants, you’ll be with the patient every step of the way, utilising your caring and friendly nature to support them and build a real relationship.
If you’re a people person with fantastic communication skills and a natural talent for helping others, have developed great marketing, customer care and business skills in another industry, you’ll fit right in as a treatment coordinator.
You will be responsible for attracting and managing enquiries from patients through digital marketing, social media and referral. As the patient’s primary point of contact, booking appointments, providing consultations, guiding them through their treatment options you will be key in delivering the best patient journey by helping them to make informed decisions about the choice of treatments available and working directly with our clinicians to create a bespoke treatment plan.
In order to be successful in this role you will comfortable with tracking and monitoring the success of marketing activities and. Self-motivation, and the confidence to approach new patients and external practice teams to market our services.
**Responsibilities**:
- New patient journey
- Treatment presentation
- Discussing treatment plans with existing patients
- Recording daily diagnosed and accepted figures
- Following up outstanding treatment
- Provide support to all team members.
- Report all issues of importance to the appropriate people.
- Encourage effective teamwork and appointments.
- Complete any reasonable duties requested by the practice manager.
**CUSTOMER SERVICE**
- Greet and care for all patients and visitors to the practice in a polite and courteous manner at all times.
- Deal with all enquiries both in person and on the telephone in a polite and professional manner.
- Always be aware of patient confidentiality and data protection.
- Booking appropriate appointments.
- Taking & receipting of all monies.
- Maintain and accurately file records and update information from patients.
- Ensure all notes and information are available to coincide with appointments and up to date medical history forms are completed and signed.
- Ensure patients receive all necessary paper work and all forms are signed and dated correctly.
- Provide courtesy calls and send out appointments & reminders to patients.
- Be fully conversant with all emergency & evacuation procedures.
- Promote a professional image of the company at all times and be knowledgeable about the services the practice provides.
**BUSINESS FOCUS**
- Appropriately book appointments
- Constantly monitor the appointment book to maximise available appointment time.
- Encourage patients to give as much notice as possible if they need to cancel or rearrange appointments.
- Make courtesy calls to avoid failure to attend long appointments.
- Ensure all monies are taken for treatment, and accounts letters sent as required to avoid debt to the practice.
- Assist with the compiling of reports and records on practice performance.
- Be aware of all company policies and procedures to ensure compliance.
**ENVIRONMENT**
- Always be vigilant and always report any problem or concerns to the practice manager immediately.
**SPECIFIC JOB SKILLS**
- Excellent customer care, sales and communication skills
- Good at working as part of a team
- Able to deliver clear and accurate information.
- Excellent telephone manner
**COMMERCIAL SKILLS**
- Ability to use IT and operate a computer based system
- Accurately deal with and balance money
- Use own initiative
**KEY COMPETENCIES**
- Customer focus/Sales
- Communication
- Team work
- Deliver results
- Planning and control
- Decision making
- Commercial focus
**The Person**
- Warm and welcoming
- Keen team player
- Willingness to learn
- An idea sharer
- Passionate
**The Perks**
- Competitive salary
- Paid courses for career developme
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