Operations Assistant

3 weeks ago

Thetford, United Kingdom Electric Wheels Ltd Full time

Electric Wheels offers a range of all-terrain, electric utility vehicles (UTVs) for sale and hire throughout the UK. With the power to tackle any task and the charge capacity to perform all day long, these electric alternatives to a diesel 4×4 utility vehicle will not disappoint. By offering a range of electric all-terrain vehicles we can help those looking to make a more environmentally informed choice. Gone are the days when electric meant compromise. Our zero emission vehicles are powerful, all-terrain and all-electric.

Based in Norfolk, with a growing network of dealers nationwide, we serve a range of sectors including agriculture, leisure, conservation, facilities management, festivals, events and media.

**Responsibilities**:

- Talking to customers to get all of the information we need to accurately quote
- Sending out quotes and then progressing enquiries through to orders, payments and deliveries.
- Liaise with colleagues in our workshop to get vehicles ready and then with colleagues in logistics to make deliveries or collections.
- Help resolve customer queries and problems with the help of everyone in our team
- Maintain customer and contact information using our CRM system

**Experience**:

- Substantial experience in a relevant, office based sales and customer service role
- Use of business software systems such as a CRM and Microsoft packages

**Skills**:

- A positive attitude to fit in with a friendly and happy team
- Ability to maintain a high level of accuracy and attention to detail
- Excellent problem-solving skills and ability to troubleshoot issues
- Strong communication skills to interact with customers and team members
- Confident with numbers
- A good rounded education to GCSE level or above.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

**Salary**: £26,500.00-£29,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Quarterly bonus

Work Location: In person

Application deadline: 19/04/2024
Reference ID: OFFICE/04/24
Expected start date: 01/06/2024

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