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Sales and Services Call Centre Agent

4 months ago

Ashford, United Kingdom Saga Full time

Job Introduction
**This is a hybrid role which means you’ll be based at home but with occasional days in the office to collaborate with colleagues. **So, it is important you live within a reasonable commuting distance within South Kent, around the Ashford/Folkestone area. We will set you up for success by providing the technology you need and a packed induction programme to guide you through your first weeks with us. You’ll need to have a quiet space at home to work as well as a good internet connection.

Click link below to meet some of our colleagues and to find out more:
Main Responsibilities
**What you’ll do**

Our colleagues play the most important part in creating exceptional experiences for our customers every day. That means delivering an experience that is better than expected, with every customer, every day. So, we want exceptional people to join our team

If this sounds like you, then we’d love to hear from you

Saga Insurance is a modern, fast paced and challenging sales and customer service environment where you will spend each day fulfilling a variety of needs by selling our fantastic range of Saga products as well as providing first class customer service to our new and existing customers.

Being exceptional every day on every call is not for the faint hearted You will be speaking to up to 50 customers per day but if you thrive on a challenge, are at your best when you’re busy and can achieve demanding sales targets then this is the job for you

**When you’ll work**

We are open 8am - 8pm Monday to Friday, 8:30am - 5pm Saturday and 9am - 5pm on a Sunday. Don’t worry, you’d never be asked to work from 8am to 8pm as the maximum shift duration is 8 hours,and you get 6 weeks prior notice.

So that we can prepare you to succeed and because there is a lot to learn, you will need to be able to attend training on a full time basis for the first 2 weeks.

About The Company
“Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

**_Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner._**

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Package Description
**The Good Stuff**

Our colleagues play the most important part in creating exceptional experiences for our customers every day. It is their empathy, collaboration, and drive to succeed for our customers that make them the best at what they do. We offer a competitive salary and benefits, including:

- Starting salary of £20,812 per annum
- Salary rises as you become Competent, Skilled and on to Mastery. This is achieved by consistent demonstration of values, commitment to ongoing learning, and meeting key targets along the way.
- An enhanced holiday allowance - 25 days holiday (plus bank holidays) and the opportunity to purchase an additional 5 days holiday each year
- Paid volunteer days
- Free private medical insurance after 1 years' service
- Generous Workplace Pension
- A range of wellbeing initiatives and support including Unmind and AXA Be Supported
- Discounts on Saga holidays and insurance products which extend to your family
- A range of reductions and offers from leading retailers, travel groups, and entertainment companies