Helpdesk Analyst

A global household name based is seeking an enthusiastic 1 st Line Support Analyst to join their sizeable technology team in South-west London on a 12-month FTC. Please note the organisation embraces flexibility and hybrid working so you will be able towork remotely 1-2 days per week.

You will monitor and triage all support tickets coming into the IT Service Desk, providing 1 st line support for all laptop and desktop systems including hardware and operating system issues, password re-sets etc. You will also escalate tickets to 2 nd and3 rd line as needed with sufficient supporting information.

You will act as the first point of contact for the majority of internal IT queries so good communication skills are essential as you will be dealing with people from across all levels of the organisation.

This is a great opportunity for a keen IT Support Analyst to work with cutting-edge software and network technologies across a broad range of platforms including Azure, Office 365 and Windows Server, and join a household name that offers an outstanding rangeof benefits.