Placement Student

6 months ago

Antrim, United Kingdom firmus energy Full time

Exciting opportunity to join firmus energy for a placement year
- Placement student - Billing
- 9 - 12 Months - 37.5 Hours per week
- £22,000 p.a + Benefits

**About The Role**

**_ The role:_**

As part of the Billing team responsible for invoicing company revenues of c£90m, you will report to the Senior Billing Lead, proactively supporting the team and our customers (with specific reference to Meter Reading, Billing and Credit Control). This role will involve ensuring customers are billed accurately and in a timely manner, dealing with their queries and requirements. The placement student will join at an exciting transitional phase as firmus energy migrates to a new Customer Billing platform.

**_ Key Accountabilities:_**
- Addressing customer, contractor and staff queries, liaising with customers where necessary
- Demonstrating first class customer care delivered in line with company brand values
- Customer Account Administration and support activities across the team including billing, meter reading and credit control activities
- Assist with meter read schedule preparation including booking customer meter inspection appointments
- Process meter readings accurately on the billing system and in line with KPIs, contacting customers to investigate read anomalies.
- Ensure domestic and commercial customers are billed accurately, in a timely manner and in line with the Codes of Practice and applicable licence requirements
- Support the team in change projects as it transitions from the existing to the new Billing platform (Data Integrity, Data cleansing, User Acceptance Training, Training and implementation support)
- Undertake any additional duties as directed by the Billing Manager.

**_ The Individual:_**

The post holder will demonstrate first class communication and interpersonal skills, with the ability to build and sustain good relationships across all departments. They will have excellent IT skills.

**_ Essential:_**
- Undergraduate currently studying for a degree in a business or finance related discipline
- Excellent IT skills with experience in manipulating data on MS Excel
- Strong written communication and interpersonal skills, with a proven ability to develop relationships
- Highly motivated with a positive attitude and the ability to work on own initiative and to prioritise workload

**_Desirable:_**
- Previous experience in customer facing role
- Previous administration experience

**Required Criteria**
- Undergraduate currently studying for a degree in a business or finance related discipline
- Excellent IT skills with experience in manipulating data on MS Excel
- Strong written communication and interpersonal skills, with a proven ability to develop relationships
- Highly motivated with a positive attitude and the ability to work on own initiative and to prioritise workload

**Desired Criteria**
- Previous experience in customer facing role
- Previous administration experience

**Skills Needed**

**About The Company**

An award-winning, Top 100 energy business based in Antrim with almost 130 employees. We design & build gas networks across NI and supply natural gas to over 110,000 homes and businesses. Established in 2005 we built our network over 35 towns and cities in our original Ten Towns and Belfast. Our network is more than 2,200km, the equivalent of laying mains from Antrim to Frankfurt

We have an important job to do helping deliver reliable and sustainable green gas to heat homes, power factories, universities and critical services.

**Company Culture**

Specific Purpose (temporary) Contracts:
What makes firmus energy a great place to work.

We are a values-based, award-winning energy business with a family-feel. We are committed to offering rewarding and challenging careers in the energy sector and provide excellent remuneration and benefits packages, not least hybrid working for all staff.

We care about our people, the environment and the communities we work in and we have fun too.

Why not join us on our journey to a cleaner, brighter future as we transition towards more renewable sources of energy.

**Company Benefits**

At firmus energy we provide an excellent total rewards offering including an annual bonus for everyone, regardless of position with pay reviews being undertaken every year. We understand that a healthy workplace improves employees' overall wellbeing and are committed to providing an extensive array of wellbeing initiatives. We have dedicated Mental Health First Aiders and offer Private Medical Insurance to everyone from day one of employment.

Health insurance, Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Open office, Company retreats, Competitive salary, Life insurance, Event tickets, Family and friends rates, Long service recognition, Employee Assistance Scheme, Wellbeing Scheme, Office Games

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