Tracking & Administration Coordinator
3 weeks ago
**Responsible for**:
- Loading orders onto the system
- Tracking shipments
- Negotiating rates with carriers when necessary
- Building positive relationships with carriers
- Planning vehicles
- Communicating with subcontractors
- Keeping customers updated as to the progress of jobs
- Closing out job files by obtaining POD and any other required information (Purchase orders etc) and scanning documents onto the system
- Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively
- Ensuring jobs are completed on the system and checked prior to invoicing
- Ensuring paperwork is filed accurately and in a timely manner
- Liaising with Operations, Accounts and Warehouse
- Effective escalation of issues relating to customer/AMCO/System requirements
- Maintenance of system data and its integrity
**Overall Purpose / Scope of Position**:
**Key Result Areas**:
- Communication with customers and internal staff and managers
- Accuracy of the information captured
- Understanding of the role
- Timely input of jobs onto the system
- Escalation of any queries or issues
- Closing out of Jobs
- System housekeeping
**Working Conditions / Other features of Job**:
- Hours are 40 per week Monday to Friday, 09:30-18:00.
- 25 days holiday + bank holidays
**Health, Safety and Environmental Factors**:
- To observe the Company Health & Safety Policy
- To understand and achieved a high level of H&S standards
- To ensure others (colleagues and contractors) also follow and understand the Company H&S Policy
**Job Requirments**:
**Qualifications**:
- Good level of numeracy and literacy
- 5 GCSEs or equivalent
**Job Skills & Experience**:
- Excellent organisation and administrative skills
- Good communication skills
- Knowledge of the Transport and Freight forwarding industry is an advantage
- Administration/customer service
**Personal Competencies**:
- Good listener with the ability to resolve issues
- Self-managing and good attention to detail
- Second language is an advantage
- Ability to multitask and prioritise
- Highly organised with the ability to remain focussed under pressure
- Flexibility and a team player
AMCO2
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