Warranty Administrator

We have an open position for a Warranty Administrator in our Dungannon site. The role reports directly to our Service Manager and will be involved in the administration of warranty claims, service packs and general administrative duties that fall within the Service department.

**About The Role**

**The role**:

- Submitting, processing and monitoring warranty claims in line with manufacture expectations
- Co-ordinating Service files and working within the department to ensure paperwork and files are completed appropriately and on time
- Provide guidance relating to warranty claim limits and allowances
- Administration of data entry of claims using our CRM system Kerridge
- Reviewing warranty reports with the management team to agree actions on warranty claims
- General administrative duties within the Service department
- Supporting the Service Advisors with prospecting events to highlight new offers
- Follow up calls with customers to discuss outstanding claims and warranty concerns
- Supporting the Senior team with warranty audits

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

Donnelly Group is an equal opportunities employer

The company reserves the right to expand the short listing criteria to facilitate the short listing process

**Required Criteria**
- Minimum of two years in an administrative role
- Experience in a busy and demanding environment
- Good organisation and time management skills
- Excellent attention to detail and time management
- Strong IT skills, knowledge of the Microsoft suite, previous experience with a CRM system would be an advantage
- Knowledge of claims processes, in particular warranty or finance concerns would also be an advantage
- Knowledge of the motor industry would be an advantage, but is not essential as full training will be provided
- Strong problem solving ability to identify and resolve issues in a professional and empathetic manner

**Skills Needed**

Data Entry and Basic Computer Skills, Flexibility and Adaptability, Attention to detail, Working Under Pressure, Planning and Organising

**About The Company**

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.

Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.

We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

**Company Culture**

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

**Company Benefits**

Vacation/Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Life insurance, Family and friends rates

**Salary**

Based on Experience per year