Animal Care Assistant/receptionist
2 weeks ago
**A bit about us**
The RSPCA Newport Animal Centre, located in **Newport, South Wales,** is a vital hub for caring for a variety of domestic animals. Situated conveniently near the M4, the centre plays a crucial role in the welfare of animals in the region. Despite being a smaller facility, it provides compassionate care for dogs, cats, and small furries including rabbits, guinea pigs, and hamsters. The dedicated staff at the centre work tirelessly to ensure the well-being and happiness of these animals while they await their forever homes.
**Working hours**:35 hours per week on a shift basis, including every 2 weekends in 4, and some bank holidays.
**Interview dates**: interviews are expected to take place on 11th and 12th June.
Are you ready to be part of our journey and make a difference?
**What a day might look like for you**
In this role you'll work flexibly and split your time between providing hands-on animal care and working on reception undertaking administrative tasks, greeting visitors and speaking to members of the public via the phone.
Whilst working as an Animal Care Assistant, you'll start your day by cleaning and maintaining animal accommodation. It can be hard work, but very satisfying knowing the animals are comfortable when you are finished
You'll also provide direct care for animals, which includes feeding, grooming, administering medication, as well as providing exercise and following behaviour modification plans where relevant. This hands-on care is critical for the physical and emotional health of the animals, many of whom may have come from challenging backgrounds. Our ultimate goal is to rehabilitate and rehome animals that have been victims of cruelty and neglect.
Beyond animal care, whilst you are working on Reception you'll undertake a variety of administrative and operational tasks and communicate effectively with colleagues, volunteers and members of the public to ensure the smooth running of the centre.
**What makes a great ACA/Receptionist?**
This is a unique and important role to the centre. We are looking for someone who has experience working with members of the public, preferably in a customer service or administrative environment, as well as animal handling experience.
- Experience working with animals either through paid or voluntary work (not including your own pets).
- Experience in a customer service role, for example in hospitality, retail or reception.
- Resilience - many of the animals in our care have been victims of neglect and/or abuse and cruelty.
- Excellent communication and team working skills - you'll be working with colleagues across the RSPCA, volunteers and members of the public.
- Able to multitask and work under pressure - working with animals can be busy and unpredictable
- Comfortable with using IT - you'll be keeping computerised records on the animals under your care.
**Desirable**
- Experience working in a kennel, animal rescue or welfare environment.
- Knowledge of canine behaviour.
- A qualification in animal management.
**Job Type**: Permanent
Pay: £21,840.00 per year
**Benefits**:
- Bereavement leave
- Health & wellbeing programme
- Sick pay
Work Location: In person
Application deadline: 26/05/2024
Reference ID: 1215
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