Aftersales Supervisor

4 weeks ago

Norwich, United Kingdom CarShop Full time

**Location: Norwich, NR3 2AW**

**Contract Type: Contract Type: Full Time 40 hours per week, working any 5 out of 7 with two days off on a rota basis. The shifts will consist of days, evenings and weekends.**

**Salary: £27,000 per year + bonus scheme that provides an on target annual earnings of £33,000**

CarShop (part of the Sytner group) is the UK’s largest omnichannel car supermarket. We are the spreaders of good carma in the automotive world and provide a world class customer experience.

In 2021 we were named Glassdoor’s #35 best company to work for in the UK.

**What does the job involve?**
- You will ensure that we deliver the best customer experience by ensuring the team are organised and prepared for arriving customer appointments.
- To provide front of house support to customers by welcoming customers and providing regular and effective communication.
- You will act as a point of escalation for customer issues as required.
- To drive and deliver strong retail service.
- Leading a team of Aftersales Advisors including the following:

- Providing training and coaching, identifying any learning and / or development opportunities
- Completing regular 1-2-1’s delivering effective feedback.
- Providing support for the Service Centre in the absence of Service Manager, if required. Weekly checking of a sample of job cards completed by Technicians including: Accurate technician write up, Invoice accuracy, set up correct labour times, Supporting the Aftersales Advisors and the Service Manager with reducing costs, Managing loan vehicles
- Maintaining accurate records of customer contact using the complaints system and managing outstanding issues that require resolution in line with the Company’s customer complaints procedure, escalating customer concerns where required.
- Ensuring that job cards are raised accurately with a full description entered for the required diagnosis / work.
- Ensuring all customers receive regular, proactive and accurate updates.

**What skills and experience do you need to join our team?**
- A full valid UK driving licence is essential.
- Excellent communication skills, both written and verbal are required.
- Experience in supervising or managing a team within a retail environment.
- You will have the ability to build positive and lasting relationships.
- Excellent attention to detail.
- You will have excellent customer service skills.

**What we can offer you.**
- A friendly, modern and safe working environment
- A competitive salary and bonus structure
- Full training and continued support
- Enhanced annual leave
- A wide range of corporate discounts
- Cycle to work scheme
- Colleague assistance programme
- Long service awards
- We are committed to nurturing a culture where all of our colleagues feel included and valued at work. Our principles ensure that we are an equal opportunities employer valuing the empowerment of all people._

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