Ssc Supervisor

About the role
Wilson James is seeking a highly motivated Security Supervisor.

The SSC Supervisor is responsible for leading and training the Service Centre team, along with intelligence monitoring, Security asset dispatch, Incident reporting, alarm monitoring & response.

**What we can offer you**:

- £18.71 per hour
- Shift pattern of 4 on 4 off, days and nights
- Annual leave of 5.6 weeks per year
- Life assurance scheme
- Company sick pay
- Pension Scheme
- Access to an industry leading Employee Benefits Platform offering lifestyle savings and discounts on most high street retailers, a Reward and Recognition programme
- The opportunity to develop your security career with access to training and development programmes
- Employee Assistance Programme that provides a health and wellbeing support service
- As an employer of choice, we focus on wellbeing, training, and career progression
- Employee Referral Scheme

About site
**Main Duties**
- Operate effectively within the client's crisis management processes.
- Maintain oversight and knowledge of the client's day to day travel arrangements.
- Effectively Supervise incidents from within the Service Centre.
- Monitor daily ticket submissions across client systems.
- Effectively Supervise CCTV & alarm response systems and ensure DPA & GDPR are adhered to in the SSC and on behalf of all stakeholders
- Monitor and supervise daily ticket submissions across client systems.
- Ensure that all daily duties are carried and that high standards are met and exceeded where possible.
- Collection of Operational Intelligence and ensure that the relevant items are circulated.
- Act as an effective conduit of information between the business and the SSC.
- Supervise the activities of the Security Service Centre (SSC) operations.
- Manage the day-to-day activities of the SSC Operators on duty.
- Provide clear & concise daily situation reports to the client
- Provide incident reports, supported by clear and effective statistics.
- Support the SSC Manager with rostering and line management duties.
- Provide timely, accurate reports/information when requested by the management.
- Ensure that all SOPs, processes and procedures are created and maintained.
- Providing escalations to correct channels.
- Maintain reporting lines to GSOC

**Required experience**
- Experience in a control room environment
- Held a previous Managerial position within a similar high profile.
- Demonstrate excellent customer service.
- Hold excellent written communication and interpersonal skills.
- Be able to work both day and night shifts.
- Able to deal calmly and confidently with all incidents
- SIA License holder.
- CCTV Licence (desirable)
- Excellent customer engagement skills with excellent verbal and communication skills
- High level of attention to detail, timekeeping, and ability to prioritise time effectively
- Demonstrate the ability to think and act quickly in emergencies or under pressure

**About Wilson James**

Wilson James is a leading security, construction logistics and aviation services provider with more than 5,000 employees. With in-depth sector and service expertise, we deliver solutions to clients operating across the Aviation, Construction, Corporate, Energy, Manufacturing, Maritime and Technology industries.

Wilson James provides services to some of the world's most iconic brands. We collaborate. We raise standards. We win awards.
We employ more than 5,000 brilliant people across security, construction logistics and aviation services.

We celebrate diversity. With more than 75 nationalities represented in the Wilson James family, we are a truly inclusive company.
For information about Wilson James' commitment to Equality, Diversity and Inclusion, please see our website.

We take our responsibilities seriously - Wilson James

A longstanding commitment to giving back Wilson James is committed to being a responsible business and giving back to the communities in which we work. For us responsibility means: Valuing, engagin...