Fnol/ Claims Handler

**Job description**
- Maintaining a high standard of knowledge to assist with problem solving within the department
- To make contact with referred customers within time periods stipulated within referrer SLA
- To accurately gather and record all required information, recognising where further interrogation or validation may be required over and above customer’s version of events
- To liaise with third party insurers, witnesses, repairers and other interested parties as necessary to validate claim
- To satisfy company security requirements in respect of client identification and fraud detection, ensuring team seniors and/or managers are notified of any suspicions
- To establish roadworthiness of customer’s vehicle

**Benefits**:

- 25 Days annual leave plus bank holidays
- Day off on your birthday
- Company events
- Company pension scheme
- Cycle to work scheme
- Casual dress code
- Pizza and raffle day last Friday of the month
- Annual or quarterly bonus
- Free, on site, parking
- Relaxed and fun working environment
- Excellent IT skills - Experience using Proclaim system is an advantage
- Ability to manage time effectively. - Ability to work under pressure. - Excellent organisational skills
- Problem solving skills
- Experience working within the Accident Management Industry, Motor Trade or Insurance arena would an advantage

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking

**Salary**: £24,000.00-£25,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Walkden, M28 3DG: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Claims Processing: 1 year (preferred)

Work Location: In person