Customer Service Team Member

3 months ago

Southampton, United Kingdom Starling Bank Full time

We are a leading digital bank on a mission to disrupt the banking industry. We've built an app with smart money management tools to help our customers live a healthier financial life.
Our customer service department is at the core of our success. As the point of contact for our customers, being able to respond to their needs in an efficient and timely manner is what helps set us apart from the competition.
Here at Starling we truly put our customers first, we’re different from other contact centres in that we don’t have strict targets, we do this as we really want our customer service team members to focus on quality. You'll receive regular feedback to ensure you're giving our customers the best possible service. We don’t offer bonuses or incentives, we want to hire people who are driven to do the best for our customers.
Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time.
The starting salary for this role is £24,500. We're looking for customer obsessed people, regardless of your background & experience if that's you, we want to hear from you

**The shifts**:
We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there.
We are looking for people to join us in the over night team on a full time basis. As such, we are looking for people who can commit to 37.5 hours a week, 5 on, 3 off, Monday to Sunday. The shifts are between 9pm and 6:30am. These shifts are planned for the rest of the year so you can plan ahead Our contact centres are open 365 days per year.

**The recruitment process**:
After this, if the role seems like the right fit, we will invite you for a final stage video interview with a Team Leader from our Customer Services team. They will be able to give you even more insight in to the role and life at Starling and talk to you about your experience and love of customer service

We’re looking for people who are passionate about us and our product, so check out our App or read about our journey before meeting with us.

**Training for the role**:
We have a 6 week training programme which is run from the office during the day (Monday - Friday 9am - 5.30pm) so you'll need to be able to commit to being in the office every day for your first 6 weeks with us. The training gives you all of the skills and support you need to succeed at Starling Following the training you would move onto Overnight shifts.

**Your responsibilities will include**:

- Showing ownership and accountability for offering solutions that help and benefit our customers.
- Maintaining high service standards and continually improving the service to our customers.
- Responding to customer complaints and escalating issues as necessary.
- Supporting continuous improvement ethos within the contact centre.
- Actively seeking to improve processes and workflows.
- Working well within a dynamic team environment.

**Requirements**:

- Working in a contact centre environment is not essential - showing us you understand what great customer service looks like is.
- Comfortable talking to customers however they choose to reach out. Don’t be afraid to pick up the phone
- Excellent written and verbal communication skills.
- No two days here are the same - you should be comfortable working in a changing environment.
- We will offer lots of training and guidance but Starling is a FinTech organisation and therefore colleagues need basic IT skills to navigate our laptops (usually Apple Mac) and systems.

**Benefits**:

- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

**About Us**:
We’re on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expr

  • Customer Team Member

    3 months ago

    Southampton, United Kingdom Coop Full time

    **Customer Team Member** - Location: 9b Lower Northam Road, Hedge End, Southampton, SO30 4FN- Pay: £12.00 per hour- Contract: 20 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings to 10.15pm (store closing) and weekends, to be discussed at interview-...

  • Customer Team Member

    3 months ago

    Southampton, United Kingdom Coop Full time

    **Customer Team Member** - Location: The Square, Botley, SO30 2EA- Pay: £12.00 per hour- Contract: 12 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (from 5:30am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview- Full, paid training provided- - You must be...

  • Customer Team Member

    3 months ago

    Southampton, United Kingdom Coop Full time

    **Customer Team Member** - Location: 9b Lower Northam Road, Hedge End, Southampton, SO30 4FN- Pay: £10.90 per hour- Contract: 12 hours per week + regular overtime, permanent, part time- Working pattern: 2 or 3 varied shifts including Sundays, to include afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training...

  • Customer Team Member

    3 months ago

    Southampton, United Kingdom Coop Full time

    **Customer Team Member** - Location: Southampton - Ocean Village - Ocean Way, Unit 1, Alexandra Wharf, 1 Maritime Walk, Ocean Village, Southampton, SO14 3TL- Pay: £12.00 per hour- Contract: 16 hours per week + regular overtime, 3 month temporary contract, part time- Working pattern: 5 varied shifts over 7 days including early mornings (store opening),...

  • Customer Team Member

    3 months ago

    Southampton, United Kingdom Coop Full time

    **Customer Team Member** - Location: Southampton - Ocean Village - Ocean Way, Unit 1, Alexandra Wharf, 1 Maritime Walk, Ocean Village, Southampton, SO14 3TL- Pay: £12.00 per hour- Contract: 16 hours per week + regular overtime, 3 month temporary contract, part time- Working pattern: 5 Varied shifts over 7 days including early mornings (Store Opening),...

  • Customer Team Member

    3 months ago

    Southampton, United Kingdom Coop Full time

    **Customer Team Member** Location: Johns Road, Woolston, Southampton, SO19 9BU Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including late evenings (11pm) and weekends, to be discussed at interview Full training given You must be aged 18 or over to be a...

  • Customer Team Member

    3 months ago

    Southampton, United Kingdom Coop Full time

    **Customer Team Member** Location: 216-220 Spring Road, Itchen, Itchen, SO19 2NT Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings at 6am, afternoons, late evenings until 10pm and weekends, to be discussed at interview. Full training...

  • Customer Team Member

    3 months ago

    Southampton, United Kingdom Coop Full time

    **Customer Team Member** Location: Botley Road, North Baddesley, Southampton, SO52 9DW Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview....

  • Customer Team Member

    2 weeks ago

    Southampton, United Kingdom Co-op Full time

    Closing date: 04-09-2024 Customer Team Member Location: High Street, Hamble, Southampton, SO31 4HA Pay: £12.00 per hour Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and...

  • Customer Team Member

    2 weeks ago

    Southampton, United Kingdom Co-op Full time

    Closing date: 04-09-2024 Customer Team Member Location: High Street, Hamble, Southampton, SO31 4HA Pay: £12.00 per hour Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and...

  • Customer Team Member

    2 weeks ago

    Southampton, Hampshire, United Kingdom Co-op Full time

    Closing date: 04-09-2024 Customer Team Member Location: High Street, Hamble, Southampton, SO31 4HA Pay: £12.00 per hour Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full,...

  • Customer Team Member

    3 months ago

    Southampton, United Kingdom Co-op Full time

    Working pattern: 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can apply for this role using your mobile device (no CV needed!) We’re looking for Customer Team Members to join our team at Co-op. When you join...

  • Customer Team Member

    3 months ago

    Southampton, United Kingdom Coop Full time

    **Customer Team Member** Location: 123 Tickleford Drive, Weston, Southampton, SO19 9AU Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Member

    3 months ago

    Southampton, United Kingdom Coop Full time

    **Customer Team Member** Location: 23 Rumbridge Street, Totton, Southampton, SO40 9DQ Pay: £10.90 per hour + great benefits Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Member

    3 months ago

    Southampton, United Kingdom Coop Full time

    **Customer Team Member** Location: Bridge Road, Park Gate, Southampton, SO31 7GE Pay: £10.90 per hour + great benefits Contract: 20 hours per week + regular overtime, permanent Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full training...

  • Warehouse Team Member

    4 days ago

    Southampton, Southampton, United Kingdom Team Jobs Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Warehouse Operative to join our team at Team Jobs. As a Warehouse Operative, you will play a crucial role in ensuring the smooth operation of our warehouse, working closely with our team to pick and pack orders, manage inventory, and maintain a safe and efficient working environment.Key...

  • Warehouse Team Member

    6 days ago

    Southampton, Southampton, United Kingdom Team Jobs Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Warehouse Operative to join our team at Team Jobs. As a Warehouse Operative, you will play a crucial role in ensuring the smooth operation of our warehouse, working closely with our team to pick and pack orders, manage inventory, and maintain a safe and efficient working environment.Key...

  • Customer Service Assistant

    3 months ago

    Southampton, United Kingdom Tenpin Full time

    **Come join our fantastic team.** We love to entertain! It’s in our DNA!... and it’s not just about bowling. We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have...

  • Team Member

    3 months ago

    Southampton, United Kingdom Domino's Pizza - Team Solent Full time

    We are on the lookout for likeminded pizza loving individuals to join the Southampton team here at Domino’s. You will be working instore as part of a team in a fast paced environment, all working towards the same aim of providing delicious pizzas to the local community. Be this your first job or you’re looking to change your career path we have the role...

  • Customer Service Assistant

    2 months ago

    Southampton, United Kingdom Tenpin Full time

    Come join our fantastic team.We love to entertain! It’s in our DNA!... and it’s not just about bowling.We have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4DLaser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fullylicensed bars including cocktails, and of course our fabulous food menu. We have something fun for...