Sales and Customer Service Representative

6 months ago


Birmingham, United Kingdom Utopia Project Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service/Sales Representative. In this role, you will be responsible for providing exceptional service to our customers while also driving sales and achieving revenue targets.

**Duties**:

- Assist customers in person with inquiries, product information, and order placement
- Provide recommendations and upsell additional products or services to meet customer needs
- Process customer orders accurately and efficiently
- Resolve customer complaints or issues in a professional and timely manner
- Maintain a high level of product knowledge to effectively answer customer questions
- Collaborate with internal teams to ensure timely delivery of orders and resolve any order-related issues
- Keep accurate records of customer interactions and transactions

**Experience**:

- Previous experience in a customer service or sales role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and the ability to think quickly on your feet
- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously
- Strong attention to detail and organizational skills

**Benefits**:

- Comprehensive coaching provided
- Opportunities for career advancement within the company

Pay: £501.00-£528.00 per week

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

**Education**:

- A-Level or equivalent (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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