Estate Officer

About the role

**Estate Officer - Basildon Borough Council**

Temporary, Full Time - 36.25hrs per week

£15.95 per hour PAYE

Location: Basildon

**Essex County Council (ECC) are delighted to be supporting Basildon Council to recruit into their temporary Estate Officer roles.**

**We currently have 2 full-time vacancies on a temporary contract until 29/9/2023**

**Exact work location: Basildon - Hybrid working style**

Working hours 36.25 per week - 9.00am - 5.15pm

**The Role**

To work as part of a small team providing a high quality tenancy, estate management and repairs service to tenants and leaseholders throughout the borough in accordance with service and specification standards. The post holder will be responsible for training other staff within the Tenancy & Estate Management team staff in order that this may be achieved

**The Opportunity**

As a member of the Tenancy & Estate Management team you will manage estates and deal with a variety of enquiries throughout the borough with regard to tenancy and estate management issues. You will ensure that all physical areas within your area of responsibility are clean, tidy and environmentally safe and that any problems are quickly identified and resolved. You will work in partnership with other departments within Basildon Council as well as external partner and community agencies. You will also be responsible for tenancy matters which involve dealing with successions, lodgers left in occupation, illegal squatters, abandonments, terminations of tenancy, death of a tenant, management moves due to repairs, tenancy reviews, and all other tenancy related issues, to provide a comprehensive tenancy & estate management service across the Basildon Borough.

You will be expected to adopt a very pro-active approach and ensure you take ownership of your area of responsibility and be accountable and aware of all tenancy and estate management related issues. You will be expected to ‘make a difference’, to improve the area for residents where possible and build positive relationships with residents and service providers through meetings (sometimes out of hours), out on site and through written and verbal communications.

**Accountabilities**
- Deal with boundary disputes, fly tipping, graffiti, nuisance and vandalism etc, with a calm and diplomatic approach
- To carry out regular and ad-hoc estate inspections in accordance with agreed. Standards and to identify and raise the necessary works orders required.
- Encourage resident and other community service providers involvement with estate inspections, and encourage new residents to participate.
- To identify areas of improvement/projects on estates and work with internal/external departments and residents to conclusion.
- Help to monitor the cleaning in flat blocks and on sheltered schemes to ensure a satisfactory standard is applied. Complete paperwork for all inspections and ensure all enquiries are responded to.
- Deal with requests to purchase or take over land in line with Council policy.
- Answer correspondence within specified timescales.
- Encourage new and support established residents groups, which may include attending meetings outside office hours
- To work with the Police, Social Services and other voluntary or statutory agencies as required
- To work in partnership with other departments within Basildon Borough Council as well as external partner and community agencies
- Carry out ad-hoc consultation exercises including tenants and leaseholders.
- Represent Basildon Borough Council at community group meetings and other ad-hoc public meetings, sometimes out of hours.
- To liaise with the Rents team to link rent arrears recovery action with action being taken for any breach of tenancy.
- To help sustain tenancies by ensuring the correct agencies are involved and support is in place.
- Investigate and prepare detailed reports that tenancies have been abandoned or sublet.
- Investigate management moves and prepare reports in the case of fire, flood or repair and liaise with the tenant and relevant departments until resolved.
- To prepare and serve Notice of Seeking Possessions or Notice to Quit as required.
- To recommend cases under the guidance of the Principal Tenancy & Estate Officer for Court Action where a breach of tenancy has occurred in accordance with policies and procedures and prepare all necessary reports for the Legal Section to commence possession proceedings.
- To present cases at Court for possession and appeal hearings and act as an expert witness for Basildon Borough Council.
- To provide statistical information as required in order to monitor performance.
- Respond sensitively but effectively to situations where the tenant has become deceased, ensuring the correct action has been taken and the appropriate departments advised.
- Investigate and take appropriate action in circumstances where persons are left in unauthorised occupation of Council owned properties.
- Liaise with the Tena