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Pcn Care Co-ordinator
4 months ago
A Befriending Care Co-Ordinator will provide one to one companionship and support to adults feeling isolated and lonely, provide company, support and encouragement to people accessing community services and activities. They will be a caring listener for people who may not have others they feel comfortable talking to.
We will expect the Befriending Coordinator to help recruit, train, and supervise volunteers who will with your support become befrienders and buddies to clients within the service.
This role will require you to be able to work with, and understand the roles of, a variety of different people working in the practice and across the PCN including doctors, nurses, healthcare assistants, social prescribing link workers, physiotherapists, physician associates, paramedics, health and wellbeing coaches, podiatrists, occupational therapists and pharmacy technicians.
They may be given a caseload of identified patients and be required to ensure that their changing needs are addressed by taking into account local priorities, health inequalities and/or population health management risk stratification.
Befriender Role Profile
- Undertake assessments over the phone and face to face with the elderly to find out more about their hobbies, interests, and personal information to enable us to find a successful befriending match and update referrers of our progress.
- Play an integral role in the matching process connecting volunteers and scheme members for friendship and company.
- Attend and participate at weekly team meetings and other staff meeting and check ins.
- Troubleshoot / respond to challenges as they arise in partnership with the Lead Health & Wellbeing Coach and Line Manager.
- Respond to safeguarding enquiries and undertake all the necessary follow up under the supervision of the Line Manager and Lead Health & Wellbeing Coach.
- Undertake risk assessments.
- Maintain accurate records and other databases/spreadsheets.
- Be responsible for communicating sensitive information and maintaining confidentiality in accordance with the PCN’s policies and procedures.
- Present the ethos, aims and purposes of the PCN Befriending service to individuals and their families, volunteers, professionals and within agency settings, housing schemes, conferences, and events.
- Contribute to the development of operational documents and processes as required.
- Undertake training as required.
- Attend and contribute towards the planning and delivery of group befriending, seasonal events and community outreach projects.
- Contribute towards and participate in internal and external research and monitoring.
- Conform to all policies, procedures and guidelines laid down by the PCN.
- Perform such other duties as may reasonably be required.
**Generic responsibilities**
All staff at Mid Devon Healthcare PCN (MDH PCN) have a duty to conform to the following:
**Equality, Diversity and Inclusion**
A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons - it improves operational effectiveness, it is morally the right thing to do and it is required by law.
**Safety, Health, Environment and Fire (SHEF)**
This PCN is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety.
The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.
All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
**Confidentiality**
The PCN and associated practices are committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.
It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff protect patient information and provide a confidential service.
**Quality and Continuous Improvement (CI)**
To preserve and improve the quality of PCN outputs, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve
