Managing Agent Officer
1 month ago
**About Us**
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide. Of our 65,000 homes, more than 70% are let at a social or affordable rent, while around 12,000 are owned or part-owned by the people who live in them.
Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
**About the role**
We currently have exciting opportunities for 3 Managing Agent Officers to join our team on a permanent basis**,** based in Brock Street, London NW13FG. We currently operate a hybrid working style which consists of 2 days a week in the office and 3 working remotely / from home, Monday - Friday.
The successful applicants will provide a high-quality, regulatory, and legally compliant lease management service for a portfolio of homes on estates owned and managed by Managing Agents acting on behalf of a Superior Landlord.
You’ll manage key processes casework, including but not limited to, lease enforcement, permissions, compliance and consents. You will investigate and, if necessary, escalate disputes or instances of non-compliance to Managing Agents or Superior Landlords, as well as provide scrutiny of any formal notices and service charge information they serve upon Guinness.
For a full list of key responsibilities please review the attached role profile.
**What we’re looking for**
We’re a customer-focussed organisation so we know that how we do things is just as important as what we do. So, it’s essential you have great customer service skills and a working knowledge of relevant legislation (i.e. S18-30 Landlord and Tenant Act 1985, Commonhold & Leasehold Reform Act 2002), RICS and ARMA guidelines, and associated regulations and procedures.
You’ll also be able to demonstrate:
- Excellent standard of oral and written communication.
- Ability to read, interpret, apply, and explain complex title (i.e. leasehold) documents, structures and provisions.
- A good understanding of residential leasehold, Shared Ownership and Managing Agents
- Experience of providing high levels of Customer Service and meeting a wide range of customers’ expectations.
- A good understanding of variable service charge provisions and practices.
- Experience of managing a large and varied workload, meeting performance targets.
- Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
- Demonstrates the Guinness Behaviours
- If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile._
**INDTGP
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