Clinical Sales Consultant

**Objective and Purpose**

The Sales Consultant (Clinical) manages the relationship with the customers of the accounts he/she is assigned to and oversees all activities with particular customers, with the goal to create long-term relationships. The Sales Consultant (Clinical) serves to understand the customer's demands, plan how to meet these demands, and generate sales for Ascom as a result. He/she acts as the key interface between Ascom and Customers, New Prospects, Solutions/Technical Team, Operations, and Management, and therefore has significant impact on the growth of Ascom.

The job holder reports to: Senior Account Manager

**Key Tasks and Responsibilities**
- Responsible for the development of the sales strategy for Ascom software solution Digi-Stat
- Operate and sell within high acuity environments such as ICU/HDU/CCU/Theatres and Operating Rooms
- Responsible for developing and executing the sales strategy within assigned accounts
- Create strategic account plan (in cooperation with team) and fully owns execution of measures
- Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
- Responsible for growing and maintaining the existing customer portfolio, and qualifying new leads to maintain identified business to support a balanced sales funnel for future sales
- Develop account penetration strategies for key target and competitive accounts and share market intelligence back to the business, along with field concerns, issues and requirements
- Responsible for highly effective and trustful working relationships with customers at all stages of the relationship through pro-active strategic account reviews and by managing the communication between customers and internal project teams
- Ensures self and team members have deep understanding of customers’ business models, their overall goals, and their business needs and challenges, and map Ascom’s solutions and products accordingly
- Prospect for new customers and business; generate proposals, initiate and actively participate in bid process where applicable.
- Provide coaching and support for team members to be able to exceed client expectations.
- Professionally manage and utilise business management systems and tools to monitor and forecast responsible accounts

**Qualifications and Work Experience**
- Qualified Nurse DIP/Degree
- At least 3 years of working experience as Senior Staff Nurse (Band 6 level)
- Bachelor’s degree in business administration, marketing, sales or related field; alternatively relevant certifications (e.g. Strategic Account Manager Certification); alternatively relevant working experiences in sales or account management
- 3-5 years’ experience in key account management or in similar leadership roles, preferably with technology driven products and services offered to commercial, institutional and or industrial customers
- Proven track record in account management, assertive selling and relationship building with customers
- Profound sales experience, especially proven track record in sales execution, direct and indirect, and value based (complex) solution sales including software

**Skills and Competencies**
- Excellent customer focus and stakeholder management skills
- High ability to operate and communicate at a clinical level (understand the clinical language)
- Strong knowledge and understanding of wireless communication sector and Clinical Solutions environment
- Strong understanding of technical system configurations; and knowledgeable about Ascom products portfolio
- Advanced negotiation and influencing skills
- High ability to collaborate and build sustainable and effective relationships
- Excellent troubleshooting and problem-solving skills
- Ability to organize self and manage priorities within team

**Personal Qualities**
- Achievement mindset; shows a preference for action and an eagerness to take the initiative.
- Highly responsive and customer focused, enjoys working with people
- Works well under pressure, enjoys selling and is willing to go the extra-mile
- Analytical and structured personality, detailed oriented
- Strong collaborator and team player, willing to take ownership and responsibility
- Empathic attitude and talent to engage and motivate others
- Quick learner, with affinity towards technical and IT-related topics, Ascom’s products and offerings and how they create values for customers
- This job description supersedes and replaces any existing job description between the employee and Ascom.