Digital Implementation Specialist

**Job Description: Digital Implementation Specialist**

**The Chartered Institute of Procurement & Supply**

The Chartered Institute of Procurement and Supply (CIPS) is the leading independent global body representing the Procurement and Supply profession with a global membership of over 60,000 in more than 150 countries. CIPS is connected with a broad range of individuals associated with the profession including senior business people, high-ranking public servants and leading academics. The focus for CIPS is on enhancing the capability and profile of the profession through education, qualifications, training and external affairs activities. CIPS is a UK based, not for profit, organisation with a royal charter, and CIPS exists for the public good of the profession. Procurement and Supply has a major impact on the effectiveness, efficiency and profitability of any organisation, and CIPS offers a ‘one stop shop’ for Procurement and Supply excellence in People, Processes and Performance. CIPS has local offices in the UK, Australia and New Zealand, Africa, the Middle East and the US.

**Classification Information**

**Detail Description**

**Job title **Digital Implementation Specialist

**Contract Type **Fixed Term Contract - 12 months

**Job Family **Professional / Specialist

**Job Grade **P1

**Salary Band **D

**Departments / Location **Marketing & Communications - Easton on the Hill,
Stamford/Hybrid

**Reports to **Digital Implementation Manager

**Direct Reports **0

**Indirect Reports **0

Digital Implementation Specialist 1

**Job Summary**

**Key Responsibilities**
- Work closely with the UX team to implement web pages based on their design briefs and ensure alignment with user needs and project objectives.
- Triage website content and commerce requests from various business stakeholders promptly and efficiently.
- Maintaining the product catalogue - including but not limited to product updates, adding new products, creating promotional codes.
- Provide technical support for digital platforms, promptly addressing issues to maintain uninterrupted operations.
- Provide hands-on support in the execution of digital projects when required to contribute to their successful implementation.
- Collaborate with the digital team to implement A/B tests on the website.
- Assist in implementing personalised experiences based on user preferences, behaviour, and demographics to enhance user engagement and satisfaction.
- Offer assistance for QA and UAT activities as needed, contributing to the validation of the software's functionality and user experience.
- Collaborate with designers, developers, marketing, and content teams to ensure seamless integration of digital initiatives.
- Maintain comprehensive documentation of digital implementations, processes, and CMS- related procedures.

**Person Specification**

**Qualifications & Experience Desirable Essential**

**Education qualification in procurement or general business**

**Proven experience in website content management systems and**
**implementing web pages based on design briefs.**

**Excellent communication and collaboration abilities.**

**Detail-oriented with strong organizational skills.**

**Understanding of Quality Assurance (QA) and User Acceptance Testing**
**(UAT).**

**CMS experience with E-commerce products**

**Experience with digital project organisation tools such as Trello or JIRA**

**Experience in implementing personalization strategies and optimizing digital experiences.**

**Experience with Oracle OCM (Oracle Content Management) and OCC (Oracle Commerce Cloud).**

**Competencies**

**CIPS’ Values - all employees undertake to uphold our agreed values**

**We have integrity; we are ethical and principled**

**We are compassionate; we genuinely care about and respect our colleagues and customers**

**We are connected; we deliver together**

**We are dedicated; we go above and beyond to make a difference**

**We are proud to promote and support this profession in improving our world**

**Other Information**

**Hours **9am to 5pm, Monday to Friday (35 hour contractual working week), but the salary has been structured to take account of the need to occasionally work unsocial hours as required by a global organisation and therefore no additional remuneration will be paid outside of base salary)

**Life Assurance **4 times gross annual salary for death in service

**Healthcare **We currently offer Private Medical Insurance through BUPA. CIPS will cover you for BUPA select key cover and you can choose to add family members and dental/cash plans for a monthly fee. BUPA also offers a Digital GP service where you can arrange a video GP appointment at any time of the day, normally within 2 hours via a smartphone app.

**Pension **Group Personal Pension Plan

**Holiday **25 working days holiday plus statutory holidays - holiday year from 1st
January to 31st December

**Bonus **Bonus Scheme - General Staff Bonus. Bonuses are non-contractual, not guar