Rlo

**RLO**:
Job description

United Living is a leading property business, renowned for providing excellent customer service to the communities we serve, and a vital part of this is how we engage with residents.

We are looking for an experienced **Resident Liaison Officer **to manage day to day communications with customers throughout the course of the refurbishments. This role is to cover sites in **Essex.**

As an experienced **Resident Liaison Officer **you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days.

You will ensure residents are aware of the works processes and communicate updates / changes accordingly. In addition you will coordinate handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

With the confidence to manage sometimes difficult situations, as **Resident Liaison Officer **you will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

United Living is a thriving, fast-paced business with a huge pipeline and ambitions to increase our turnover by 50% over the next 3 years.

We are always looking for talented people to join our teams, and the role of **Resident Liaison Officer **is a brilliant opportunity for somebody to come in and make a really positive contribution to the communities we serve.

We have a first-class learning and development programme and are committed to nurturing talent in-house, so this could be a great chance for you to build and progress your career within a fantastic organisation who are really going places.

**Job details**:
Job reference
- RAF000884

Date posted
- 31/01/2023

Application closing date

Location
- Essex

Salary
- Competitive Salary

Package

Contractual hours
- 42.5

Basis
- Full Time

Attachments