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Credit Controller

4 months ago

Birmingham, United Kingdom Vivalda Ltd Full time

**Job Type**:Full Time - Permanent

**Hours**:37.5 hours per week - Monday to Friday - 08:30 to 17:00 (one hour unpaid lunch break)

**Remuneration**:Competitive, dependent on experience

**Benefits**:31 Days holiday (including 8 Bank Holidays, plus additional days for long service), a contributory pension scheme, life assurance, health cash plan, HSF perkbox and on-site parking.

**Key Responsibilities**:
**Cash Collection/Credit Control**:

- Responsible for the prompt collection of debts using a variety of methods & achieving monthly cash collection target.
- Obtain commitments to payment & ensure all commitments are monitored in accordance with the Group credit policy.
- Pursue overdue debt by telephone and issuing reminder letters to those unable to obtain a commitment of payment.
- Identify accounts and escalate to Accounts Receivable Team Leader for consideration on further action to be taken.
- Send monthly statements to customer
- Resolve customer queries in a timely and efficient manner, keeping all parties fully informed.

**Communication/People Skills**:

- Communicate with customer using effective questioning and listening skills
- Demonstrate confidence and resilience to be able to quickly establish a rapport with our customers and build strong relationships
- Demonstrate the ability to persevere in challenging situations, remaining calm.
- Liaise with internal managers regarding customer accounts, queries and complaints to meet the objectives as defined in the credit control policy, and ensure existing relationships are maintained
- Provide quality orientated, highly customer focussed service to all internal and external stakeholders.

**Maintaining Accurate Records**
- Posting receipts to customer accounts promptly & allocating in accordance with the remittance advice
- Notify customer immediately of any discrepancies
- Ensure all customer records are accurate and kept updated
- Verify any changes with customer and Companies House.

**Credit Risk**:

- Perform credit checks using external reference agencies
- Understand Financial Data to recommend a credit limit for approval

**Reporting**:

- Produce reports for Accounts Receivable Team Leader on Aged Debt updates, & disputes
- Highlight payment promises to assist with cash forecasting
- Any other ad-hoc reporting required by the Senior management team.

**Continuous Improvement**:

- Adapt a proactive approach, identifying new and improved ways of working
- Provide feedback to Accounts Receivable Team leader and other senior team members of ideas to make things simpler, easier and more efficient.

**Other**:

- Support the Accounts Receivable Team Leader and Finance Director in shaping the receivables strategy ensuring that performance and all activity levels remain in line with expectations
- Provide cover and support the team during busy periods.
- Managing the receivables inbox ensuring all requests and queries are dealt with promptly.
- Please note that this will change as the role and function to the business develops_

**Person Specification**:

- Proven experience within Credit Control environment
- Highly developed telephone and negotiation skills
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and react accordingly
- Champions new ways of working, is an early adopter of new methods of work
- Challenges issues with confidence, as and when they arise
- Constantly searches to make everything simpler, easier and more efficient
- Collaborative team player
- Contributes to a team working environment within own team and in support of other departments
- Striving for excellence in every task
- Ability to work under pressure and to time limits and deadlines
- Excellent planning and organising skills with the ability to prioritise own workload
- Excellent IT skills including MS, Excel, Word and PowerPoint

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

**Experience**:

- credit control: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: One location