Aftersales Coordinator

Discover Parks is a family-owned group of stunning 5-star Holiday Parks set in beautiful countryside in Herefordshire and the Welsh borders, all with the same goal - to make sure guests have a stay that’s one to remember

**Aftersales Coordinator**

Do you have a passion for customer service? Are you someone that strives for perfection? Have you got a sharp eye? Is fault finding your strong point? If so, we would love to hear from you
- plus, this role comes with the benefit of working at our three stunning holiday parks in the Herefordshire / Welsh Border countryside. Sounds interesting? Keep reading

This is a customer focused role where your key responsibilities would include unpacking and carrying out thorough inspections on all new holiday homes that arrive on park, logging these issues with the manufacturer/supplier and following the whole sales process through until completion, keeping both the park and the holiday home owners up to date at regular intervals. Customer communication is therefore a key requirement of this position.

Due to the nature of the parks and teamwork being at the forefront of our business, you may be required to ‘muck-in’ with other departments as and when required No two days are the same at Discover Parks

The ideal person for this role will be someone that loves being hands on and helping others. You must be a confident decision maker, who loves solving problems and must have good IT skills.

If you require accommodation, this may be available.

Do you think this sounds like the right fit for you? If so, please send us a copy of your CV along with a covering letter, we would love to meet you and show you everything the park has to offer

Ps. Free use of the leisure facilities (including golf and fishing), discounts at retailers, discounted meals at our on park restaurant, health & welfare scheme, training and personal development are just some of the benefits of becoming part of the Discover Parks team.

**Key responsibilities** include, but not limited to:

- Ensuring warranty and aftersales are dealt with promptly, efficiently and effectively.
- Following up warranty jobs with suppliers and manufacturers, keeping regular and effective communication with owners.
- Unpacking and carrying out thorough post delivery inspections on new homes, reporting findings with suppliers.
- Checking stock for sale including fault finding before homes are sold, liaising with the Sales Manager and Maintenance team to ensure timely repairs.
- Post handover follow up with customers.
- Ordering parts and scheduling delivery and fitting.
- Being the main point of contact between owners, suppliers, manufacturers and our in-house teams and managers, ensuring communication is effective and timely.
- Maintaining, updating and completing the relevant records on our park management system, in a timely manner.
- Customer satisfaction re. aftersales, including tracking and monitoring feedback and achieving our KPIs.
- Assisting in receptions as required, including dealing with phone enquiries, taking bookings and payments, and meeting and greeting guests, along with other tasks as necessary.

**About you**:

- A passion for delivering exceptional customer service
- Loves being hands-on and helping people
- A practical and common-sense outlook with a firm but fair approach
- A confident decision maker and problem solver
- Excellent interpersonal and communication skills
- Persistent and tenacious in following through
- High level of attention to detail
- Strong organisation and time-management skills
- Commitment to invest in the company values
- Proficiency in Microsoft Office and IT
- Hold a full driving licence

Occasional weekend working may be required by appointment, but can be discussed further.

Flexible hours available.

Accommodation may be available for this position if required.

**Job Types**: Part-time, Permanent
Part-time hours: 15-30 per week

**Salary**: £11.00-£13.00 per hour

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Store discount

Schedule:

- Day shift
- Flexitime
- Weekend availability

Ability to commute/relocate:

- Shobdon, HR6 9NQ: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you available to work occasional weekends and public holidays?

**Experience**:

- Aftersales or Warranty: 1 year (required)
- Customer care: 1 year (required)

Work Location: In person