Resident Services Associate

2 months ago


Cardiff, United Kingdom ONE PROPERTY RECRUITMENT LTD Full time

One Property Recruitment have been instructed on the search for a Resident Service Associate based in Cardiff. This position is within the Build to rent sector is a high-end residential development, aimed at young professionals. The Residents Service Associate is a vital member of the front of house team. This role would be perfect for someone who has at least 2 years’ experience within the property sector and for someone who loves customer facing roles. Your core duties will consist of:

- Work closely with the Resident services Managers and other Resident Services Associates to ensure outstanding customer service is always provided.
- Encourage as well as supporting resident engagement, through planning events and activities that residents can attend.
- Forging a sense of community between residents.
- Building superb relationships with external partners.
- Conducting check in and check out - to ensure that the move in and out process of residents runs smoothly.
- Handle daily enquiries from tenants and attempt to answer / solve these queries effectively.
- Liaising with and book contractors as well as flagging up maintenance issues quickly to be fixed.
- Keep updated with new Health and Safety regulations and implement changes as required.
- Always ensure that the front of house and building is looking presentable and tidy.

You will gain the opportunity to embed yourself within a strong team working culture, which will only aid your career progression further. My client present as one of the most prestigious BTR operators within the sector, so it is a great place to get your foot in the door. I am looking for the following skillset/ attributes:

- Bubbly personality
- At least 2 years’ experience in the property industry
- A can-do attitude
- Outstanding Customer Service skills
- Previous experience working in a customer facing role
- Ability to multitask to complete a long to-do list

If this position is of interest, please contact **Imogen Mattick** at **One Property Recruitment.** OPR are specialists in the property sector covering Block management, Build to Rent, estate management, financial services, facilities management, and commercial management. Please do get in touch if you are looking for a new position or are recruiting in the sector.

**Job Type**: Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Company pension
- Gym membership

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

Work Location: In person



  • Cardiff, United Kingdom ONE PROPERTY RECRUITMENT LTD Full time

    One Property Recruitment have been instructed on the search for a Resident Service Associate based in Cardiff. This position is within the Build to rent sector and you will be at the forefront of a high-end luxury development. The Residents Service Associate is a vital member of the front of house team. This role would be perfect for someone who has at least...


  • Cardiff, United Kingdom PMR Full time

    Property Management Recruitment are seeking a Resident Services Associate to join an exciting Build to Rent development in Cardiff! The Resident Services Associate will deliver outstanding customer service to residents and all visitors to the building. As well as, establishing and maintaining relationships with the residents to best understand their needs....


  • Cardiff, United Kingdom FPMR Ltd Full time €61,000

    Property Management Recruitment are seeking a Resident Services Associate to join an exciting Build to Rent development in Cardiff! The Resident Services Associate will deliver outstanding customer service to residents and all visitors to the building. As well as, establishing and maintaining relationships with the residents to best understand their needs. ...


  • Cardiff, United Kingdom ONE PROPERTY RECRUITMENT LTD Full time

    We are seeking a Service Associate to join our team. As a Service Associate, you will be responsible for providing excellent customer service and ensuring customer satisfaction.Responsibilities: - Greet customers and assist with their needs - Provide information about products and services - Process transactions accurately and efficiently - Handle customer...


  • Cardiff, United Kingdom Urbanbubble Full time

    The Resident Services Assistant plays a key role in our community from first point of contact through to complete departure administering all tenancies. Ensuring that all resident files are compliant, delivering the best customer service to existing residents and new prospects, assisting with events and any queries from residents throughout their tenancy...


  • Cardiff, United Kingdom Deverell Smith Full time

    **Job details**: **Posted** 08 February 2023 **Salary** £22000 - £26000 per annum + Discretionary Bonus **Location** Cardiff **Job type** - Permanent**Discipline** - Real Estate Management, Operations & Service Delivery**Reference** PR/029453_1675871003 **Contact Name** Wesley Beckenham **Job description**: Attention all Cardiff lettings,...

  • Resident Host

    4 weeks ago


    Cardiff, United Kingdom One Property Recruitment Full time

    Resident Host- Cardiff- £28,000pa- £29,000pa- DOE Location: Cardiff Salary: £28,000pa-£29,000pa-DOE plus discretionary bonus Experience required: At least 1 years experience within the property sector/ hospitality/ student accommodation. One Property Recruitment have been instructed upon the search for a Resident Host to come and join our client’s...

  • Resident Host

    4 weeks ago


    Cardiff, United Kingdom One Property Recruitment Full time

    Resident Host- Cardiff- £28,000pa- £29,000pa- DOELocation: CardiffSalary: £28,000pa-£29,000pa-DOE plus discretionary bonusExperience required: At least 1 years experience within the property sector/ hospitality/ student accommodation.One Property Recruitment have been instructed upon the search for a Resident Host to come and join our client’s...

  • Resident Advisor

    3 days ago


    Cardiff, United Kingdom Fresh Full time

    Here at Fresh we are excited to be recruiting for a Resident Advisor for Bridge Street Exchange. Our Cardiff city-centre student living has unbeatable views and amazing social spaces. With a games room, karaoke room, gym, courtyard and roof terrace, discovermagic and a warm welcome. This exciting position offers full time hours working Monday to Friday...


  • Cardiff, United Kingdom Deverell Smith Full time

    **Resident Services Manager - Brand New Build to Rent Development - Cardiff - £36,000+ Bonus** Are you an experienced Lettings Professional working at a Manager or Senior Lettings Consultant Level? Do you want to take this experience into the fast growing Build to Rent sector? If so this could be the role for you! **Purpose of the role**: Responsible...


  • Cardiff, United Kingdom Now Student Living Full time

    **Residence Co-ordinator** We are seeking a Residence Co-ordinator to support the Operations Manager and the wider team at our student residence West Wing, Cardiff. Our Residence Co-ordinators are responsible for ensuring that a high standard of customer service and administrative support is provided to our residents. You will be the first point of contact...

  • Resident Host

    2 weeks ago


    Cardiff, United Kingdom One Property Recruitment Full time €28,000 - €29,000

    Resident Host- Cardiff- £28,000pa- £29,000pa- DOE Location: Cardiff Salary: £28,000pa-£29,000pa-DOE plus discretionary bonus Experience required: At least 1 years experience within the property sector/ hospitality/ student accommodation. One Property Recruitment have been instructed upon the search for a Resident Host to come and join our client’s...

  • Resident Host

    4 weeks ago


    Cardiff, United Kingdom One Property Recruitment Full time

    Resident Host- Cardiff- £28,000pa- £29,000pa- DOE Location: Cardiff Salary: £28,000pa-£29,000pa-DOE plus discretionary bonus Experience required: At least 1 years experience within the property sector/ hospitality/ student accommodation. One Property Recruitment have been instructed upon the search for a Resident Host to come and join our client’s...


  • Cardiff, United Kingdom Total Staff Services Full time

    Total Staff Services are currently recruiting for a Customer Service Rep to work for a brand new luxury apartment block based in Cardiff City Centre Don’t want to be tied down to working weekends? This exciting position offers full time hours working Monday to Friday, between the hours of 8am to 8pm on a fixed term contract until October 2023. If...

  • Admin Officer

    1 month ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** **About the job** The post holder will be responsible for the efficient provision of the residents parking scheme and provide administrative support within the Civil Enforcement Group. Including processing Blue Badges, penalty charge notices and Debt Recovery. The role will include providing administration support for the whole...


  • Cardiff, Cardiff, United Kingdom The Celtic Collection Full time

    JOB TITLE – Guest Services Associate DEPARTMENT – Front Office – The Parkgate Hotel RATE OF PAY - £11.44 per hour CONTRACT TYPE – CasualOVERVIEW Can you deliver a truly memorable first impression to every guest you meet? WHAT ARE WE LOOKING FOR ... We are looking to recruit a Guest Services Associate to join our exceptional Front Office Team at The...


  • Cardiff, Cardiff, Cardiff County, United Kingdom The Celtic Collection Full time

    JOB TITLE – Guest Services Associate DEPARTMENT – Front Office – The Parkgate Hotel RATE OF PAY - £11.44 per hour CONTRACT TYPE – CasualOVERVIEW Can you deliver a truly memorable first impression to every guest you meet? WHAT ARE WE LOOKING FOR … We are looking to recruit a Guest Services Associate to join our exceptional Front Office...


  • Cardiff, Cardiff, Cardiff County, United Kingdom The Celtic Collection Full time

    JOB TITLE – Guest Services Associate - Nights - The Parkgate HotelDEPARTMENT – Front Office – The Parkgate Hotel RATE OF PAY - £11.50 per hour plus benefits! CONTRACT TYPE – Full Time – Permanent HOURS OF WORK – 39 hours per week SHIFT DETAILS – 4 nights out of 7 OVERVIEW Can you deliver a truly memorable first impression to every...


  • Cardiff, United Kingdom International Baccalaureate Full time

    **Service and Engagement Associate** Permanent, full-time, 37.5 hours per week **Salary**: circa £26,000 per annum, depending on experience IB Global Centre, Cardiff Hybrid working opportunity The International Baccalaureate provides world-class educational services to over 5500 schools across 159 countries. A career at IB is not just a job; it’s an...


  • Cardiff, United Kingdom The Celtic Collection Full time

    JOB TITLE – Guest Services Associate DEPARTMENT – Front Office – The Parkgate Hotel RATE OF PAY - £11.44 per hour CONTRACT TYPE – CasualOVERVIEW Can you deliver a truly memorable first impression to every guest you meet?   WHAT ARE WE LOOKING FOR … We are looking to recruit a Guest Services Associate to join our exceptional Front...