Customer Officer
5 days ago
**Customer Officer**
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.
Our Homelessness and Prevention team is friendly and we love what we do. We are passionate about the high
- quality support we provide.
We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.
**Join our Homelessness and Prevention team as a Customer Officer.**
Housing sits at the heart of our organisation. We believe that everyone deserves a safe, secure, affordable home.
Providing care and support to those who need it is an important part of what we do. We work with people experiencing homelessness and who often have other support needs. Our services include hostels, young peoples’ accommodation services and support delivered in the community; where we provide tailored support that prepares our customers to achieve independence and re-integrate within the community.
We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.
**The role**
We have a fantastic opportunity for someone to join us in the position of **Customer Officer**.
This role is based within our Arlington location, compromising of 95 supported homes for former rough sleepers, along with 44 low-rent independent studio flats, social enterprises and commercial businesses. This location the UKs largest mixed use homeless hostel and is the flagship support services for One Housing.
**Salary**: £29145.00 per annum.
**Location**: Hybrid Style (3 days office based / 2 days remote) Please note this role will require customer home visits within a designate patch.
**Contract**: Fixed term contract to cover sickness and maternity leave.
Your responsibilities will include:
- Contacting our vulnerable customers to perform wellbeing checks via home visits, over the phone contact, reaching out to external agencies etc to build a picture of the current wellbeing and to assess if further support is required.
- Performing investigative activities to gather information around the wellbeing of customers who are avoiding direct contact.
- Being the main contact between Care and Support and the Central teams, meeting key members from each of the relevant teams to discuss safeguarding issues, problems and provide improvements plans.
- Producing monthly reports in conjunction the Business Support Team and either attending or holding local customer meetings on a quarterly basis to investigate customer’s satisfaction with their homes.
- When visiting customer homes assessing/identifying risk within the environment.
- Provide advice and training on how to resolve complex issues that are particular to the care and support of our vulnerable customers where there is an established need for further care/support.
**What you will need to succeed**
We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly.
- A customer first approach, be naturally empathetic and non-judgemental.
- Experience/knowledge of working within a supported housing environment such as front line support with strong administration duties such as report writing, producing care/support plans, communication with external agencies such as doctors/local authority etc.
- A working background in the following professions: social work, police, community/outreach/GLA support, medical/claims investigator or similar roles which required investigative duties.
- A high level of adaptability to the needs of various customers/audiences and imbeds this ethos within the service area.
- The skills to engage in both one to one settings and group scenarios.
- Strong time management skills to establish priorities and develops clear and logical plans to achieve goals.
- A current and valid driving licence.
**The offer**
**Salary**: £29145.00 per annum
- **Your holidays are important to us.** Take up to 28 days annual leave plus bank holidays.
- **Lean travel.** Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
- **Looking forward to your big bucket list trip? **You can buy or sell up to five days annual leave each year.
- **Get paid to do good.** We offer you two days off on full pay each year to volunteer in our communities.
- **Look after your loved ones.** Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.
- **Well done** With our colleague recognition programme you will know when you’ve done a #greatjob
- **Learning never stops.** One Academy, our innovativ
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