Housing Officer
5 months ago
SD Commercial are looking to recruit a Housing Officer to join the Block Management Team.
**Reception duties**
- Monitor the signing in and out of all guests, visitors and contractors
- Complete help desk forms for reactive maintenance and pass to the relevant persons
- Provide a comprehensive administrative support service to the residence team
- Provide an excellent and comprehensive reception service to the residence
- Deal with queries and complaints in an efficient, professional and courteous manner
**Security and Health and Safety**
- Carry out regular patrols of the residence and grounds, reporting any security/safety issues
- Monitor and control health, safety and maintenance standards within residence and grounds, reporting health and safety issues and concerns to the residence management
**Report writing**
- Complete all necessary reports including incident reports, noise reports, accident reports and others as required
- Monitor the conduct of residents, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct
- Provide evidence and reports when requested
- React to incidents using initiative and log and report at the same time
**Customer and Colleague Liaison**
- Liaise, as necessary, with other Facilities Officers, clients, sub-contractors and residents
**Other duties**
- First Aid - appointed person responsibilities, if required
- Assist the residence team to prepare for new arrivals
- Perform other general duties as and when required
**Person Specification**
**Skills, Experience, Education and Personal Qualities - Essential Criteria**
- Previous experience
- Excellent telephone manner
- Strong organisational skills
- Good understanding of health and safety issues
- Good written and verbal communication and customer care skills
- Proactive approach to problem solving
- Capable of working with minimum supervision
- Work as a team player and pass on knowledge to others
- Flexible and willing
- Prepared to work extra hours as necessary
Work Remotely
- No
**Job Types**: Full-time, Part-time
Pay: £11.00-£13.50 per hour
**Experience**:
- Property Management: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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