Night Concierge

**Night Concierge**

**FIXED TERM UNTIL 16TH AUGUST 2024**

**Location: Leicester, **Cloud Student Homes, UK

**Reporting;** Accommodation Manager

**Hours of Work**: 8 hour shifts - Saturday 8pm until 4am Sunday - Sunday 8pm until 4am Monday

**Salary** 10.42 per hour

**Introduction**

Cloud Student Homes is a national provider of Purpose Built Student Accommodation in England. We focus on providing our students with more than ‘just; their accommodation, providing the safety, security and social aspect of University life.

The Night Concierge role will be the first point of contact for customer enquiries and providing appropriate advice and information. The post holder will be involved in consulting customers to find ways to meet their needs. They will be responsible for a range of administrative tasks and supporting the Sales and Marketing team. An energetic and sales minded individual capable of working on their own and also within a team is essential to fulfil this role.

**Main Responsibilities and functions;**
- To assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders
- Embrace the ‘more than just a room’ philosophy of Cloud Student Homes’s student welfare and support services.
- Provide a front of house reception service during the night
- Manage and maintain relevant administration and reporting systems
- Assist mobile security provision where necessary
- Receive post and deliveries, and distribute

**Duties;**

**Building and Facilities Management;**
- Provide front of house reception duties including, but not limited to, answering telephone queries, dealing with student/general queries, mail handling.
- Facilitating approved access for visitors and contractors, and general completion of health & safety administration (Contractor work permits, site safety rules etc)
- Help to enhance the student experience within the social communal areas
- Assist with arrival and departure procedures ensuring efficiencies and room management procedures are adhered to
- Act as first point of contact for tenancy service issues, including complaints, anti-social behaviour, welfare, repair requests and allocation issues in accordance with company procedures
- Regular Building walks throughout the shift

**Financial;**
- Assist in the management of payments and, when appropriate, rent debt and damage charges
- Work with internal and external partners to improve services, value for money and profitability.

**Marketing and Promotion;**
- Assist in marketing of the property to direct let customers
- Assist the Management team to ensure that all information provided to customers on the residence, including social and academic support services is both accurate and updated regularly - to include printed collateral, web-based information and social networking sites.
- Assist in marketing to existing customers to maximise returner students
- Assist in marketing and management of lettings including short-term contracts and summer lets
- Contribute to,when necessary inward visits from agents/ partners/ parents as appropriate
- Conduct sales viewings to perspective students
- Assist in preparing and managing the student social programme.

**Service Provision;**
- To ensure that all service level agreements with all stakeholders are met and that any shortfalls are documented and reported to the Accommodation Manager

**Compliance;**
- Assist to develop and maintain policies and procedures in accordance with legislation and ANUK Accreditation Scheme.
- To contribute to the development of policies and procedures in accordance with necessary legislation, HMO compliance
- Comply with Health and Safety working practice in accordance with the company’s policy

**General;**
- Any other duties as may be required by the Management Team

**Job Types**:, Part Time, Fixed term until 16th August 2024

**Salary**: 10.42 per hour