IT Support Apprentice

3 days ago

Arnos Vale, United Kingdom QA Ltd Full time

**About Us**:
Shiptheory is a leading SaaS ecommerce shipping platform that helps retailers streamline their fulfilment process through innovative, time-saving and intelligent software, removing friction and human intervention wherever possible. Automation is king.

We are continually looking for opportunities to grow our product and team. We have built Shiptheory without external funding by remaining lean, moving quickly, and working collaboratively with our users to build a platform that adds immediate value and solvesproblems.

**Our Culture**:
We've got where we are now by staying closely aligned with our values, which focus on results and freedom. The Shiptheory teamwork in a democratic environment and has a direct and very real impact on thousands of customers' lives. We stay objective and logicalby relying on data. We learn from our mistakes, capitalise on our strengths and are honest about our weaknesses.

**Overview:**

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

**Main role / Responsibilities [will include but not be limited to the following]:**
- The role will involve dealing directly with the company’s ever expanding customer base to offer technical support and advice
- Delivering first class customer service at all times
- Act as the first point of contact for new customers, offering advice regarding set-up and usage
- Troubleshoot a variety of basic technical issues (hardware and software)
- Work closely with senior support staff to resolve more complex technical issues
- Keep up to date records of clients interactions, bug fixes, updates to process etc.
- Ensure business SLA’s are maintained
- Ensure personal KPI’s are achieved

**What we are looking for:**

**Desirable skills:**
- Strong customer service skills
- Good telephone manner
- Sense of Controlled Urgency
- Experience with a variety of computer hardware and devices
- Experience with a variety of software and OS
- Ability to problem solve or troubleshoot IT issues

**Personal qualities**:

- Patient
- Ambitious
- Eager to learn
- Team player
- Proactive
- Professional
- Punctual
- Affinity for technology

**Entry requirements:**

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Salary:**

**Working week:**

9am - 5pm, Monday to Friday -- (with 1 hour break for lunch),

35 hours per week.

**Future prospects**:
92% of QA Apprentices secure permanent employment after finishing their apprenticeship.Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

**Important Information:**

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

  • Payroll Assistant/administration Apprentice

    7 months ago

    Arnos Grove Station, United Kingdom Swarm Recruitment Full time

    **PAYROLL ASSISTANT/ADMINISTRATOR APPRENTICE - SOUTHGATE, LONDON** Payroll Administration Apprenticeship £8.00-£10.50 p/h (to be reviewed after one year) Swarm Training are working with a small friendly payroll bureau in Southgate, N14, London with several hundred payroll clients, mainly employers of nannies, but including employers of carers, other...

  • Data Analyst Apprentice Position

    1 week ago

    Ash Vale, Surrey, United Kingdom BAE Full time

    Job Title: Data Analyst Apprentice Position Job Description: We are recruiting for a Data Analyst Apprentice to join our Digital Intelligence team in Guildford. As a Data Analyst Apprentice, you will work with a team of analytical consultants providing high-impact, evidence-based advice to our clients. The role involves working on various projects to develop...

  • Nursery Practitioner Apprentice

    6 months ago

    Maida Vale, United Kingdom Inspiro Learning Full time

    A private Day Nursery in Maida Vale, London are looking for a Nursery Practitioner Apprentice. Would you like to join a fast growing nursery group with outstanding progression opportunities? We started with one nursery in 2017 and now have 20, and growing! Are you passionate about inspiring and developing the next generation to reach their full potential in...

  • Degree Apprentice Data Analyst

    2 months ago

    Ash Vale, United Kingdom BAE Full time

    Description Job Title Degree Apprentice Shared Services Data Analysis (CORDA) Guildford Location Guildford Salary We offer a competitive salary with annual increases throughout the apprenticeship and a range of employee benefits including, free higher education as well as access to the Company pension and Share Incentive plan. What you will be doing...

  • Carpenter/painting & Decorating

    7 months ago

    Ebbw Vale, United Kingdom Volunteer It Yourself Full time

    **About Us** **Volunteer It Yourself (VIY)** VIY combines volunteering and DIY by challenging young people aged 14-24 to learn trade and building skills, on the job, by helping to refurbish and transform youth and community facilities in need of essential improvements (e.g. youth clubs, community centres, sports clubs, and arts, music and cultural...

  • Retail Supervisor Apprentice

    7 months ago

    Maida Vale, United Kingdom Toolstation Full time

    **What you'll do**: Retail Supervisor in Maida Vale 40 hours per week At Toolstation, we don’t just help our trade and DIY customers to get the job done better every time. We do the same for our people. So, join our Apprenticeship programme and we’ll help you develop all the skills you need to become a potential future leader. This isn’t your...

  • Educator - Plumbing and Gas

    2 weeks ago

    Stainton le Vale, United Kingdom Lincoln College Full time

    Job Title: Educator - Plumbing and GasWe are recruiting an experienced Educator - Plumbing and Gas to join our team of specialists. This role involves teaching and assessing learners in plumbing and gas, ensuring they meet the required standards for End Point Assessment (EPA).Key Tasks:Deliver high-quality training and assessment of apprentices.Support...

  • Plumbing and Gas Training Consultant

    2 weeks ago

    Stainton le Vale, United Kingdom Lincoln College Full time

    Job Title: Plumbing and Gas Training ConsultantWe are looking for a skilled Plumbing and Gas Training Consultant to work alongside our specialist teams. The role involves delivering high-quality training and assessment of apprentices in plumbing and gas, ensuring they meet the required standards for End Point Assessment (EPA).Responsibilities:Develop and...

  • Training Specialist in Plumbing and Gas

    2 weeks ago

    Stainton le Vale, United Kingdom Lincoln College Full time

    Job Title: Training Specialist in Plumbing and GasWe are seeking an experienced Training Specialist in Plumbing and Gas to join our team of specialists in curriculum delivery. This role involves guiding learners through their training and assessment, ensuring they meet the required standards for End Point Assessment (EPA).Key Responsibilities:Provide...

  • Gas and Plumbing Skills Trainer

    1 day ago

    Stainton le Vale, United Kingdom Lincoln College Full time

    About This Opportunity:We are seeking an experienced Plumbing and Gas trainer to join our team. As an Instructor/Assessor, you will be responsible for delivering high-quality training and assessment to apprentices in plumbing and gas skills.The successful candidate will have a strong background in plumbing and gas, with experience in teaching and assessing...

  • Project Controller

    7 months ago

    Ebbw Vale, United Kingdom Thales Full time

    Location: Ebbw Vale, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter...

  • Front Of House Coordinator

    4 weeks ago

    Ebbw Vale, United Kingdom Thales Full time

    Location: Ebbw Vale, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security.Business and governments rely on us to bring trust to the billons of digital interactions they have with people.Our technologies and services help banks exchange funds, people cross borders, energy become smarter and...

  • Front Of House Coordinator

    4 weeks ago

    Ebbw Vale, United Kingdom Thales Full time

    Location: Ebbw Vale, United KingdomThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and...