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Product Owner

4 months ago

Edinburgh, United Kingdom WTW Full time

Product Owner
- Edinburgh, GB

February 29, 2024

Our work touches the lives of millions of people. We are dedicated to helping our clients deliver an excellent experience to the members of their pension schemes. This is an exciting opportunity to join Outsourcing GB Solutions, as the Area Product Owner in the Business Solutions function.

You will be joining a team of Product Owners with diverse skills and experience. You will realise the product vision and deliver value for user and the business, and work very closely with the Business Analyst and the Scrum Team to build a product to transform. You will use various techniques and tools to influence and rally stakeholders and team members to work towards a solution, but also happily and ably collaborating with project stakeholders to achieve sign-off. This role requires a motivated individual who is experienced in taking responsibility, who can independently deliver results on both a product level as well as client specific projects.

**The Role**
- Define and manage the product vision and strategy, based on customer and stakeholder needs.
- Be well-versed with the product development lifecycle from creative discovery, analysis, testing right up to release planning, and be responsible for the key results and metrics to meet the strategic goal of the product offering
- Create and prioritise a product backlog that aligns with the product vision and goals, and continuously refine it based on feedback and changing business needs.
- Collaborate closely with the Scrum Team (eg Business Analysts, Developers, Designers, Quality Assurance) to ensure that the product meets customer needs and is delivered on time and within budget.
- Ensure that the product backlog items are clearly defined, and well understood with requirements, and properly estimated by the Scrum Team.
- Work with the Product Manager and Scrum Team to make tough decisions on what features to include in each sprint or release, based on the value they will deliver to customers and the business.
- Continuously monitor the product’s performance and gather feedback from customers and stakeholders, using data-driven insights to make informed decisions and prioritise future improvements
- Ensure that the product is compliant with all relevant regulations and standards and manage any legal or ethical considerations related to the product.
- Ensuring on-time, good quality and value-focused delivery with clear and well-defined user stories and acceptance criteria (e.g., leveraging INVEST framework), leading refinement/grooming sessions to be ready for development ahead of sprint starts
- Be user/member first: Partnering with Design team to leverage user feedback in the form of usability tests, focus groups, surveys, and other forms of research to identify pain points, unmet needs, and inform what and how we might optimise product accordingly
- Create and maintain materials for users and internal stakeholders that clearly communicate product capabilities; and support internal training and enablement for Customer Success and Operations teams
- Supporting various tracks include new features, implementation /migration of new clients, and ongoing support of live clients
- Supporting Product Manager to shape roadmap and positioning, and for assigned area - proactively maintain a healthy and ordered backlog, flat priorities to inform sprint planning, and defect management
- Partner with the Scrum masters to ensure the team’s way of working is sustainable, efficient, and effective

**The Requirements**
- Experience delivering customer-facing products working closely with Product, Design and Engineering teams
- Previous experience as a Product Owner/ Agile Business Analyst in a business to consumer software environment
- Experience working within an agile environment
- Familiar with different delivery methods (i.e. Scrum, Scaled Scrum, Waterfall, etc.) and ability to flex between them where appropriate
- Previous experience in Financial Services or other regulated industries is desirable
- Excellent communication skills when delivering your points of view through data, insights and customer impact.
- Passionate about improving the experience of target users, to make their lives easier
- Ability to manage expectations, challenge while upholding collaborative environments, and quickly troubleshoot problems that may arise
- Embrace and role-model flexible and “can do” approach

**Equal Opportunity Employer**

**At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.**

At WTW, we trust you to know your work and the people, tools and environment you n