Telemarketer/ Receptionist
3 weeks ago
**Responsibilities**
- Greet and welcome guests as soon as they arrive at the office.
- Providing administrative support to staff.
- Directing visitors to the appropriate person, office, or legal service/
- Answering, screening, and forwarding incoming phone calls.
- Making phone call inquiries to book clients in for the relevant fee earner.
- Meeting sales targets for selected services.
- Communicating effectively and professionally with clients.
- Contributing to the continuous improvement of client services and sales processes by providing feedback and suggesting ideas for improvement.
- Maintaining up-to-date knowledge of our services, prices, promotions, and company policies to effectively communicate with clients in a timely manner.
- Ensuring that the reception area is tidy and presentable.
- Receiving, sorting, scanning and appropriately sending letters and deliveries.
- Maintaining office security by following safety procedures and controlling access at the receptionist’s desk.
- Ordering stationary, office supplies and maintaining an inventory of stock.
- Updating calendars and scheduling meetings.
- Performing other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
**Requirements and skills**
- Proven work experience as a Receptionist, Sales advisor, or a similar role administration or sales-related role.
- Technical software abilities inclusive of the Microsoft Office suite and Microsoft Teams.
- A professional attitude and appearance.
- The ability to be resourceful and proactive when issues arise.
- Exceptional verbal communication skills with the ability to engage and persuade. potential clients over the phone.
- Proven track record in tele sales or outbound sales, preferably in a law firm or professional services environment. Experience in selling legal services or knowledge. of the legal industry is a plus.
- Excellent organisational skills.
- Multitasking and time-management skills, with the ability to prioritize tasks.
- A bachelor’s degree in law, business, or a related field.
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London, W1H 5NF: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- receptionist: 1 year (preferred)
- Telemarketing: 1 year (preferred)
- Telecommunication: 1 year (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: TS001
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