Offshore Coordinator

**JOB PURPOSE & PRIMARY JOB RESPONSIBILITIES**

**Job Purpose**

**The EUA Business Process & Information Technology department (EUA BPIT) is responsible for**

**overseeing the management of Strategy & Innovation, Enterprise Architecture, Business Process, and IT**

**Operations across the Europe and Africa region. This position is available within the Offshore**

**Management section of EUA BPIT, relating to the provision of offshore process management, quality**

**management; business services and systems support, and the management of system development.**

**Primary Job Responsibilities and Measurement**
- **To support Senior Management in monitoring EUA's offshore activities/processes.**
- **Developing and presenting proposals for quality improvement in the On
Offshore process**

**based on the Wufoo Analyses.**
- **Registration of service enquires.**
- **To develop/maintain the shared drive for all Offshore related activities incl DPMs & SOPs.**
- **To arrange and facilitate regular joint Touchpoint meetings with On/Offshore Teams.**
- **Attend meetings outside the London office where necessary.**
- **Working closely together with the EUA Process Management team on Onshore processes**

**impacting Offshore and vis a vis.**
- **Ensure good practice for data quality is built into the solutions and processes, particularly for any**

**new processes introduced because of system enhancement of additional tasks being offshored.**
- **Jointly review with Offshore Support SME the results of the quality analysis provided by the**

**Offshore support SME to highlight areas for change/improvement.**
- **Maintain rules and standard operating procedures on the G Drive or in the DSOP.**
- **To offer support and assistance with flexible working hours (attend meetings outside of normal**

**working hours).**
- **Maintain Offshore process maps (Signavio).**
**- Building good and solid relations with the On
- and Offshore teams.**
- **Taking the lead in Investigating problems/issues reported by On and/or Offshore.**
- **Guidance to On-Offshore teams.**
- **Supporting the development and implementation of RPA solutions.**

**REQUIRED SKILLS AND COMPETENCIES**
- **Excellent interpersonal and communication skills.**
- **Ability to read and understand business processes and process flows and to support the design**

**of those.**
- **Willingness and flexibility to learn new skills.**
- **Good presentation skills (oral and written).**
- **Ability to work within a team.**
- **Excellent interpersonal and communication skills.**
- **Ability to read and understand business processes and process flows and to support the design of those.**
- **Willingness and flexibility to learn new skills.**
- **Good presentation skills (Oral and written).**
- **Ability to work within a team.**
- **Team Work.**
- **Communication - verbal, written, and listening skills.**
- **Flexibility.**
- **Customer Focus.**
- **Analytical / Problem-Solving skills.**
- **Planning and Organising.**
- **Ability to Travel.